Article Category
Retail
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Why Omnichannel is a Must for Retail
By Tony • May 25, 2017The imminent arrival of Amazon has seen the Australian retail landscape shape up for a major disruption. This, in addition -
Closed Loop Feedback Empowers the Frontline
By Anchalee Hasty • September 20, 2016What is closed loop feedback and how can it empower your frontline? Let’s see how Janet, a store manager at a -
How To Design A Killer NPS Program For Retailers
By Resonate • July 7, 2016Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional -
Ignoring Customer Experience in Retail is Not an Option
By Resonate • June 30, 2016Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that -
CX and VoC Programs – 3 tips for selecting a partner
By Resonate • May 16, 2016An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value -
Driving Customer Advocacy with Co-creation
By Anchalee Hasty • March 31, 2016Most companies now understand the value of being customer centric and are focusing efforts on improving and developing programs designed
