Resonate cx resources
Articles, Blogs, and CX News
CX Industry News | Thought Leadership | Experience Management Guides & Tips
1-9 of 252 results
-
Blogs
- Customer Experience
- |
- Feedback Management
- |
- Retail
- |
- Voice of the Customer
How to Improve Customer Experience in a Restaurant: 7 Proven CX Strategies
By Alvier Marqueses• 8 May 2026Improving restaurant customer experience comes down to more than food quality: service warmth, speed, complaint recovery, and acting on feedback are what separate the restaurants guests return to. -
Blogs
- Customer Experience
- |
- Featured
The Best GetFeedback Alternatives in 2026: A CX Leader’s Decision Guide
By Aryne Monton• 7 May 2026Explore the best GetFeedback alternatives in 2026 with this CX leader’s guide comparing top Voice of Customer platforms, key features, AI capabilities, integrations, and scalability to help businesses choose the... -
Blogs
- Customer Experience
- |
- Feedback Management
- |
- General
- |
- Voice of the Customer
How Social Listening Can Improve Customer Experience: A Practical Guide
By Alvier Marqueses• 7 May 2026Social listening captures the feedback customers share online rather than sending to you directly. Here is how to turn it into a CX improvement engine. -
Blogs
- Customer Experience
- |
- Feedback Management
- |
- General
- |
- Voice of the Customer
How to Create and Measure a Customer Satisfaction Survey: A Complete Guide
By Aryne Monton• 6 May 2026A customer satisfaction survey is only as useful as what you do with it. Here is how to design one that produces actionable insight, how to measure it correctly, and... -
Blogs
- Customer Experience
- |
- Feedback Management
- |
- General
- |
- Voice of the Customer
How Sentiment Analysis Can Improve Customer Experience: A Practical Guide
By Alvier Marqueses• 5 May 2026Sentiment analysis turns thousands of customer verbatims into clear signals: surfacing what's working, what's breaking, and what needs fixing before it shows up in your scores. -
Blogs
- Customer Experience
- |
- Customer Service
- |
- General
How to Improve Customer Experience in a Call Center: A Practical Guide
By Aryne Monton• 4 May 2026Improving call center CX comes down to a few fundamentals: resolving issues fast, training frontline teams well, and closing the loop when things go wrong. -
Blogs
- Customer Experience
- |
- General
- |
- Voice of the Customer
How to Conduct a Customer Experience Audit: A Step-by-Step Guide for 2026
By Alvier Marqueses• 1 May 2026A step-by-step playbook for running a customer experience audit, what to assess, how to score it, what tools to use, and how to turn findings into action. -
Blogs
- Customer Experience
- |
- General
- |
- Net Promoter Score
- |
- Voice of the Customer
NPS Passives (Neutrals): Why 7s and 8s Are Your Biggest Risk
By Aryne Monton• 29 April 2026NPS passives (7–8 scorers), sometimes called neutrals, are the silent majority. They’re not complaining, and that’s the problem. Here’s how to win them. -
Blogs
- Customer Experience
- |
- Feedback Management
- |
- General
- |
- Voice of the Customer
What Is Customer Effort Score (CES)? The Complete 2026 Guide
By Alvier Marqueses• 27 April 2026Customer Effort Score (CES) predicts loyalty better than NPS or CSAT in service moments. Here’s the formula, the question, the benchmarks, and how to use it.
