Resonate cx resources
Articles, Blogs, and CX News
CX Industry News | Thought Leadership | Experience Management Guides & Tips
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Blogs
- Technology
SurveyMonkey Wants You to Migrate to Enterprise. Here’s What That Actually Means for Your Salesforce Setup.
By Neha Pal• 16 June 2026Sales data tells you what sold, not what customers wish you stocked or why they left empty-handed. Learn how to use experience data to sharpen management decisions. -
Blogs
- Feedback Management
GetFeedback Is Shutting Down. Here’s the Migration Plan Nobody Gave You.
By Neha Pal• 11 June 2026Sales data tells you what sold, not what customers wish you stocked or why they left empty-handed. Learn how to use experience data to sharpen management decisions. -
Blogs
- Customer Experience
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- Feedback Management
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- Retail
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- Voice of the Customer
How Retailers Use Experience Data to Make Smarter Product and Category Choices
By Alvier Marqueses• 10 June 2026Sales data tells you what sold, not what customers wish you stocked or why they left empty-handed. Learn how to use experience data to sharpen management decisions. -
Blogs
- Complaints Experience
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- Feedback Management
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- Retail
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- Voice of the Customer
Creating a Retail Complaints Process: Why Logging Grievances Drives Customer Loyalty
By Aryne Monton• 4 June 2026Discover why most retail complaints never get logged, the hidden costs of missed feedback, and how a structured complaint process can turn customer dissatisfaction into actionable insight for stronger loyalty... -
Blogs
- Customer Experience
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- Feedback Management
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- Voice of the Customer
Closing the Measurement-Reality Gap in Customer Feedback
By Alvier Marqueses• 3 June 2026Discover the 3 gaps hiding the truth in your CX data and how integrating text analytics and multi-channel listening reveals what customers really think. -
Blogs
- Customer Experience
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- Feedback Management
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- Real Estate
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- Voice of the Customer
How to Boost Commercial Lease Renewals with Tenant Experience Benchmarking
By Aryne Monton• 2 June 2026Discover how commercial tenant experience benchmarking and VoC data can help asset managers identify at-risk buildings, reduce churn, and boost renewals. -
Blogs
- Complaints Experience
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- Feedback Management
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- Voice of the Customer
How to Manage Complaint Volume During Launches
By Alvier Marqueses• 2 June 2026Learn how to manage complaint spikes during product launches and campaigns with real-time monitoring, faster triage, and a stronger brand reputation strategy. -
Blogs
- Complaints Experience
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- Customer Service
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- Education
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- Feedback Management
Turning Everyday Complaints into Safeguarding Signals: How Childcare Operators Can Spot Risk Early
By Aryne Monton• 1 June 2026Uncover how childcare operators can turn routine complaints into early-warning signals. Learn strategies for integrating safeguarding into your complaint management process, detecting patterns before risks escalate, and meeting regulatory requirements... -
Blogs
- Customer Experience
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- Feedback Management
Replacing GetFeedback’s Salesforce Integration: The IT Team’s Guide to Switching CX Platforms Without Breaking Things
By Neha Pal• 26 May 2026Replacing GetFeedback Salesforce integration requires rebuilding survey triggers, data mapping, case workflows, and analytics feeds. This guide helps IT teams migrate safely without breaking Salesforce processes.
