consumer experience Archives - Resonate Solutions

Customer experience – a human perspective

November 3, 2022April 30, 2019 by Arpita Chauhan

CX Human Perspective

In the era of customer focus and fierce competition, a natural step for you will be to implement a customer …

Will the last-standing product company please step-up for customer feedback!

August 30, 2018 by Jeff Carruthers

Product Company

The real pioneers of CX (NPS) programs in the noughties were typically in the business-to-consumer (B2C) world. These pioneers were …

CX and VoC Programs – 3 tips for selecting a partner

October 28, 2022May 16, 2016 by Resonate

An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value …

Our Delivery Methodology

September 13, 2023February 23, 2016 by Anchalee Hasty

Blog-Resonate-Methodology

Closed Loop Programs are transformation programs with technology playing an enabling role. We have several Net Promoter trained and accredited …

Sandvik

Case Study

Improving Customer Loyalty with Sandvik

Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.

Expedia

Case Study

Helping Expedia focus on key drivers that matter the most

Expedia ANZ partnered with Resonate to understand and enhance their customers experience.

Rebel

Case Study

The Power of Customer Feedback with Rebel

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.

Walmart

Case Study

How Walmart Empowered their Frontline to Improve Customer Experience

Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.

NSW

Case Study

On a Customer-first transformation journey with NSW Business Chamber

NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.

BCF

Case Study

Omnichannel Experience Delivery with BCF

With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.