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consumer experience

Customer experience – a human perspective

March 27, 2025April 30, 2019 by Arpita Chauhan
CX Human Perspective

In the era of customer focus and fierce competition, a natural step for you will be to implement a customer

Categories Customer Experience, CX Tips, General

Will the last-standing product company please step-up for customer feedback!

March 27, 2025August 30, 2018 by Jeff Carruthers
Product Company

The real pioneers of CX (NPS) programs in the noughties were typically in the business-to-consumer (B2C) world. These pioneers were

Categories B2B, Customer Experience, CX Tips, Retail

CX and VoC Programs – 3 tips for selecting a partner

September 19, 2024May 16, 2016 by Resonate
Note written on a sticky note

An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value

Categories B2B, Customer Experience, CX Tips, Retail, Voice of the Customer

Our Delivery Methodology

March 28, 2025February 23, 2016 by Anchalee Hasty
Blog-Resonate-Methodology

Closed Loop Programs are transformation programs with technology playing an enabling role. We have several Net Promoter trained and accredited

Categories Customer Experience, CX Tips, General

CX TECHNOLOGY

Customer Experience Platform

Employee Experience Platform

Complaints Experience Platform

Net Promoter Score Platform

A.I. Driven Conversational Survey

Text Analytics

Facial Emotion Analytics

CX RESOURCES

What is Customer Experience Management

What are the common CX Metrics

What is Net Promoter Score

Why Voice of the Customer Program

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Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.

  • Solutions
    • Customer Experience Platform
    • Employee Experience Platform
    • Complaints Experience
    • Voice of the Customer (Voc) Program
    • NPS Platform
  • Features
    • Robyn AI – Personal CX Analyst
    • Customer Centre Stage
    • Facial Emotion Analytics
    • Social Suite
    • Text Analytics
    • Resonance – Market Research
  • Industries
    • Retail CX
    • Real Estate CX
    • Education CX
    • B2B CX
    • Government & Citizen CX
  • Resources
    • Articles
    • CX EBooks and Guides
    • Market Insight Reports
    • CX Case Studies
    • Events and Webinars
    • Videos
    • Glossary
  • About Us
    • Newsroom
    • Partners
    • Women@Resonate
  • Request Demo