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Customer Experience

How Customer Experience (CX) Drives Business Growth​

May 2, 2025September 9, 2024 by Alvier Marqueses
lemonade stand

Find out how excellent customer experiences can differentiate your brand, increase loyalty, and drive business growth.

Categories Customer Experience, CX Tips

Customer Satisfaction Surveys: A Comprehensive Guide

March 28, 2025August 29, 2024 by Alvier Marqueses

Find out how to use customer satisfaction surveys to capture direct feedback, improve CX, and boost customer lifetime value through this guide.

Categories Customer Experience, General

The Power of Closing the Feedback Loop in Voice of Customer

May 13, 2025July 26, 2024 by Aryne Monton

Running a business is not for the faint of heart. Beyond a great product or service, customers expect more. Businesses

Categories Complaints Experience, Customer Experience, Voice of the Customer

Ultimate Guide to Successful Retail CX Strategies

May 2, 2025June 17, 2024 by Alvier Marqueses
coffee art

Customer experience in retail refers to the overall perception customers have of a brand based on their interactions across various touchpoints. Learn the 8 components of a successful retail CX Strategy in this article.

Categories Customer Experience, Retail

How to Supercharge Your Voice of Customer with Text Analytics

March 28, 2025April 19, 2024 by Aryne Monton
Happy Customers in the front desk

Among these 4 companies, who do you think is winning? All these 4 companies have done something revolutionary but only

Categories Customer Experience, General, Voice of the Customer

Customer Journey Mapping: A Comprehensive Guide

September 19, 2024April 3, 2024 by Alvier Marqueses
team meeting customer journey mapping

Imagine you’re on a road trip. You’ve got your snacks, your playlist, and a destination. But instead of a map,

Categories CX Tips

Customer Service vs. Customer Experience: What’s the difference?

April 5, 2024March 28, 2024 by Alvier Marqueses
Happy Call Center Agents Looking at Camera

Picture this: you walk into a coffee shop and are greeted with a warm smile and an enthusiastic, “What can

Categories Customer Experience, General

Top 5 CX Books To Read in 2023

September 20, 2024June 5, 2023 by Resonate Solutions
Featured image for the blog showcasing the top 5 customer experience books to read in 2023

In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses

Categories Customer Experience, CX Tips, General

Top 5 Steps To Setup An Effective Closed Loop Feedback Process

April 1, 2025April 17, 2023 by Resonate Solutions
Closed Loop Feedback Process

Unsurprisingly, the topic of Customer Feedback Loops has been in the forefront of the Customer Experience (CX) industry in recent

Categories Customer Experience, CX Tips, General

How to Select the Best VoC Platform for Your Company

March 28, 2025February 7, 2023 by Resonate Solutions
How to Select the Best VoC Platform for your company

What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to

Categories Customer Experience, CX Tips, General, Voice of the Customer
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  • Solutions
    • Customer Experience Platform
    • Employee Experience Platform
    • Complaints Experience
    • Voice of the Customer (Voc) Program
    • NPS Platform
  • Features
    • Robyn AI – Personal CX Analyst
    • Customer Centre Stage
    • Facial Emotion Analytics
    • Social Suite
    • Text Analytics
    • Resonance – Market Research
  • Industries
    • Retail CX
    • Real Estate CX
    • Education CX
    • B2B CX
    • Government & Citizen CX
  • Resources
    • Articles
    • CX EBooks and Guides
    • Market Insight Reports
    • CX Case Studies
    • Events and Webinars
    • Videos
    • Glossary
  • About Us
    • Newsroom
    • Partners
    • Women@Resonate
  • Request Demo