The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business
Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects
Customer Experience
The Best CX Solutions and Why You Need to Invest in One
In today’s competitive marketplace, a war is being fought, not only for a customer’s buying power, but also for their
A 4-Step Approach to Turn Customer Data into Insights
Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain
Why Customer Feedback Programs are Essential for B2B Companies
Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand,
CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,
It’s time to change the CX conversation
Ask yourself; · Would you fill in a five-minute survey with 20 questions for buying a burger? · Would it
Childcare Customer Experience: Opportunities for Growth
The childcare sector has experienced dramatic growth and childcare CX is becoming critical to the success of centers. The need
CX and the New Normal (Part 1) : Are you prepared for the shift-to-online?
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,
3 Key Focus Points to Increase NPS post-COVID-19
Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters
Top 5 business impacts of a successful NPS program
Regardless of the role you play within your company, what you do impacts your company’s top-line, bottomline and brand. Equally
