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customer insight

A 4-Step Approach to Turn Customer Data into Insights

August 9, 2024December 3, 2021 by Luna Wen
Data insights

Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain

Categories Customer Experience, CX Tips, General

Different Types Of NPS – Why And When To Use Them

April 5, 2025January 27, 2021 by Pallavi Jankiraman
Brand NPS, Transactional NPS, Episodic NPS

All of us have, at some point, received a text or email survey from our favorite service provider asking  “How likely are you to

Categories CX Tips, General, Net Promoter Score

CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,

March 28, 2025November 17, 2020 by Nate Barham
Personas, Customer Experience

As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,

Categories Customer Experience, CX Tips, Retail

Voice of Customer Programs: How to get actionable insights

October 10, 2024May 20, 2020 by Awais Jan
voice of customer

I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become

Categories Customer Experience, CX Tips, General

CX and the Digitised Customer

March 28, 2025March 25, 2019 by Jeff Carruthers
Digitized Customer

Offline becomes Online in the new digital universe The rush to digitise our experiences – from facial recognition at airports

Categories Customer Experience, CX Tips, Retail

How to improve the Customer Experience: Closing the Feedback Loop

October 11, 2024March 1, 2019 by Cameron
Closing the loop

Closing the loop in an electrical sense means closing off a circuit. There is a gap somewhere that prevents a

Categories Customer Experience, CX Tips, General

How to share Customer Experience Insights Internally?

March 28, 2025February 18, 2019 by Cameron
CX Questions

Too often we see companies collecting tremendous amounts of customer experience data. However, then complain that they don’t have enough

Categories Customer Experience, CX Tips, General

It’s Time To Trust The Machines For CX Insights – 5 Questions AI Can Answer Better Than Anything Else In Your Business’ CX Program.

March 28, 2025April 26, 2018 by Joris Dries
Artificial Intelligence

The term “Artificial Intelligence” speaks to our collective imagination. We believe AI can make our dreams come true and all

Categories Customer Experience, CX Tips, General

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Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.

  • Solutions
    • Customer Experience Platform
    • Employee Experience Platform
    • Complaints Experience
    • VoC Management Platform
    • NPS Platform
  • Features
    • Robyn AI – Personal CX Analyst
    • Customer Centre Stage
    • Facial Emotion Analytics
    • Social Suite
    • Text Analytics
    • Resonance – Market Research
  • Industries
    • Retail CX
    • Real Estate CX
    • Education CX
    • B2B CX
    • Government & Citizen CX
  • Resources
    • Articles and CX News
    • CX EBooks and Guides
    • Market Insight Reports
    • CX Case Studies
    • Events and Webinars
    • Videos
    • Glossary
  • About Us
    • Newsroom
    • Partners
    • Women@Resonate
  • Request Demo