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customer insight

A 4-Step Approach to Turn Customer Data into Insights

February 15, 2023December 3, 2021 by Luna Wen
Data insights

Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain …

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Categories Best Practices

Different Types Of NPS – Why And When To Use Them

May 1, 2023January 27, 2021 by Pallavi Jankiraman
Brand NPS, Transactional NPS, Episodic NPS

All of us have, at some point, received a text or email survey from our favorite service provider asking  “How likely are you to …

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Categories Customer Experience Management

CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,

September 26, 2023November 17, 2020 by Nate Barham
Personas, Customer Experience

As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, …

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Categories Customer Experience Management

Voice of Customer Programs: How to get actionable insights

October 28, 2022May 20, 2020 by Awais Jan
voice of customer

I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become …

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Categories Best Practices, Customer Experience Management

CX and the Digitised Customer

September 4, 2023March 25, 2019 by Jeff Carruthers
Digitized Customer

Offline becomes Online in the new digital universe The rush to digitise our experiences – from facial recognition at airports …

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Categories Customer Experience Management, Retail

How to improve the Customer Experience: Closing the Feedback Loop

April 11, 2023March 1, 2019 by Cameron
Closing the loop

Closing the loop in an electrical sense means closing off a circuit. There is a gap somewhere that prevents a …

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Categories Best Practices, Customer Experience Management

How to share Customer Experience Insights Internally?

April 11, 2023February 18, 2019 by Cameron
CX Questions

Too often we see companies collecting tremendous amounts of customer experience data. However, then complain that they don’t have enough …

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Categories Customer Experience Management

It’s Time To Trust The Machines For CX Insights – 5 Questions AI Can Answer Better Than Anything Else In Your Business’ CX Program.

April 26, 2018 by Joris Dries
Artificial Intelligence

The term “Artificial Intelligence” speaks to our collective imagination. We believe AI can make our dreams come true and all …

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Categories Best Practices, Customer Experience Management

Recent Posts

Improve In-Store Sales With An Omni-Channel Retail Approach

Improve In-Store Sales With An Omni-Channel Retail Approach

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Customer Purchase: When Do Customers Make an Impulse Buy? 

Customer Purchase: When Do Customers Make an Impulse Buy? 

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Top Causes of In-Store Churn and How to Prevent Them

Top Causes of In-Store Churn and How to Prevent Them

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In-store Shopping Experience: Why Customers Keep Coming Back

In-store Shopping Experience: Why Customers Keep Coming Back

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Article Categories

  • B2B4
  • Best Practices34
  • COVID-196
  • Customer Experience5
  • Customer Experience Management64
  • Customer feedback3
  • Customer feedback platform2
  • CX Metrics17
  • CXBites3
  • Education1
  • Employee Experience5
  • Financial Services2
  • Healthcare3
  • IT/Tech3
  • Local Government1
  • New Normal Series2
  • Opportunity Series2
  • Resonate Insider21
  • Retail14
  • Uncategorized16
  • VOC platform1
  • Voice of the Customer3

Sandvik
Case Study
Improving Customer Loyalty with Sandvik
Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.
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Expedia
Case Study
Helping Expedia focus on key drivers that matter the most
Expedia ANZ partnered with Resonate to understand and enhance their customers experience.
Read more
Rebel
Case Study
The Power of Customer Feedback with Rebel
Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.
Read more
Walmart
Case Study
How Walmart Empowered their Frontline to Improve Customer Experience
Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.
Read more
NSW
Case Study
On a Customer-first transformation journey with NSW Business Chamber
NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.
Read more
BCF
Case Study
Omnichannel Experience Delivery with BCF
With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.
Read more
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  • Product
    • Customer Experience Platform
    • NPS Platform
    • Employee Experience Platform
    • Social Suite | Resonate Solutions
    • Complaints Experience
    • Facial Emotion Analytics
    • Resonance – Market Research
  • Industries
    • Retail
    • B2B
    • Education
    • Local Government
    • Case Studies
  • Resources
    • Resonate Blog
    • Case Studies
    • Reports
      • State of Brick-and-Mortar Retail Customers
      • Childcare Customer Opportunities
      • E-commerce Insights
    • Webinars
      • Current State of Brick-and-Mortar Retail Customers
      • LGA Citizen Experience Opportunities 2023
    • Glossary
  • About
    • Partners
    • Newsroom
  • Request Demo