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Enhance NPS Program

Using Business Driver Data to be more Proactive with CX

March 28, 2025December 1, 2016 by Anchalee Hasty

In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside

Categories Customer Experience, CX Tips, General

Net Promoter Score – Stop Obsessing Over the Score

March 28, 2025November 2, 2016 by Anchalee Hasty

For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over

Categories CX Tips, General, Net Promoter Score

How can Leaders Embody the Customer Centric Vision? Here are Six “Must Do’s”

May 2, 2025June 2, 2016 by Jeff Carruthers
Customer centricity plan

Customer Experience (CX) Programs have to have a “due north” and ultimately the test for their success is the creation

Categories Customer Experience, CX Tips, General

CX and VoC Programs – 3 tips for selecting a partner

September 19, 2024May 16, 2016 by Resonate
Note written on a sticky note

An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value

Categories B2B, Customer Experience, CX Tips, Retail, Voice of the Customer

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Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.

  • Solutions
    • Customer Experience Platform
    • Employee Experience Platform
    • Complaints Experience
    • VoC Management Platform
    • NPS Platform
  • Features
    • Robyn AI – Personal CX Analyst
    • Customer Centre Stage
    • Facial Emotion Analytics
    • Social Suite
    • Text Analytics
    • Resonance – Market Research
  • Industries
    • Retail CX
    • Real Estate CX
    • Education CX
    • B2B CX
    • Government & Citizen CX
  • Resources
    • Articles
    • CX EBooks and Guides
    • Market Insight Reports
    • CX Case Studies
    • Events and Webinars
    • Videos
    • Glossary
  • About Us
    • Newsroom
    • Partners
    • Women@Resonate
  • Request Demo