Retail Archives - Resonate Solutions

Why Omnichannel is a Must for Retail

September 4, 2023May 25, 2017 by Tony

The imminent arrival of Amazon has seen the Australian retail landscape shape up for a major disruption. This, in addition …

Using Business Driver Data to be more Proactive with CX

September 13, 2023December 1, 2016 by Anchalee Hasty

In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside …

The Limitations of Frontline Focused Feedback Programs

August 29, 2016 by Resonate

I’ve recently come to the end of a very long drawn out relocation request with my home broadband provider; and …

How To Design A Killer NPS Program For Retailers

September 12, 2023July 7, 2016 by Resonate

Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional …

Ignoring Customer Experience in Retail is Not an Option

September 4, 2023June 30, 2016 by Resonate

Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that …

Sandvik

Case Study

Improving Customer Loyalty with Sandvik

Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.

Expedia

Case Study

Helping Expedia focus on key drivers that matter the most

Expedia ANZ partnered with Resonate to understand and enhance their customers experience.

Rebel

Case Study

The Power of Customer Feedback with Rebel

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.

Walmart

Case Study

How Walmart Empowered their Frontline to Improve Customer Experience

Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.

NSW

Case Study

On a Customer-first transformation journey with NSW Business Chamber

NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.

BCF

Case Study

Omnichannel Experience Delivery with BCF

With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.