Resonate cx resources
Real Estate
Discover resources and industry insights designed to improve tenant, buyer, and resident experiences.
1-9 of 22 results
-
- Blog
NPS Benchmarks for Flexspace & Coworking Providers in 2027
The 2027 co-working NPS benchmark is 30–55, but context matters. See what your score means and the three metrics that predict renewal. -
- Blog
Tenant Retention Strategies for Asset Managers and Site Teams
Discover how coworking operators use VoC benchmark in improving member experience, reducing churn, and building communities that drive retention. -
- Blog
VoC Action Plan To Improve Property Sales Conversion
Discover how a voice of the customer action plan can capture real-time buyer insights, improve conversion rates, and shorten property sales cycles. -
- Blog
How to Boost Commercial Lease Renewals with Tenant Experience Benchmarking
Discover how commercial tenant experience benchmarking and VoC data can help asset managers identify at-risk buildings, reduce churn, and boost renewals. -
- Blog
How to Turn Coworking Member Complaints Into Actionable Insights
Learn how coworking operators can turn member complaints into actionable insights that improve space design, services, and retention through structured feedback and smarter decision-making. -
- Blog
How Property Developers Can Use Journey Mapping and VoC to Drive Referrals
Learn how property developers can use a voice of customer program and journey mapping to capture buyer feedback, improve handovers, and turn homeowners into referrals. -
- News
Resonate CX Hosts London Executive Forum Revealing State of the Flexible Workspace 2026 Market Insights
London, United Kingdom, 2026 — Resonate CX hosted an exclusive executive event in London for leaders across the UK flexible workspace sector, presenting findings from its State of the Flexible Workspace 2026 report. -
- Case Study
Spacemade | Case Study
Swapped 6–12 month surveys for weekly CX signals, lifting response volume 25% to enable proactive retention. -
- Blog
Tenant Experience in Real Estate: How to Win on Retention, Not Just Location
UK tenant NPS is negative across all segments. Discover what drives tenant satisfaction, churn, and renewal backed by 2025 research data; and how leading build-to-rent operators are using it to lift occupancy.
