Resonate CX Report
Childcare and Before & After School Care: Customer Experience Opportunities 2026 | USA
Explore the latest insights into parent priorities, childcare needs, curriculum expectations, and regional trends in this on-demand webinar.
Watch the Webinar Recording
Don’t Just Take Our Word For It — Hear From Childcare Leaders Across Australia and the UK
“Key takeaways were how important it is to measure the customer experience in real-time.”
“Biggest thing for us is a check on the realignment of what we’re doing compared to what the market requirements and needs. Making sure that what we’re doing, we’re doing well.”
“Key takeaway is that no insight or no information is too much information and so finding ways to get better real-time insight is going to be critical for us going forward.”
“The depth of information shared really changed our perspective. We still feel like we didn’t really know what our consumers really wanted so that was really insightful.”
“Impressed by seeing the various opportunities between different levelness of people and seeing how important ongoing communication is from Day 1 and how we streamline those communication to make them more effective.”
“Key takeaway for me is definitely about ease and making it as seamless as possible for the parents.”
“Key takeaway was all about the Customer Personas. Really insightful to understand them. How they work, how they want to view what their children are doing everyday which is really beneficial.”
“You realise the power of data, particularly in our sector where care and service is our bread and butter and I think learning how we can better service our customers and our staff and using data to inform the decisions you’re making is really key.”
Every Insight Tied to a Commercial Outcome.
MEET YOUR HOST
Mita Bedi
CEO & Co-Founder, Resonate CX | Childcare Industry Keynote Speaker
Mita Bedi is one of the most recognized voices in childcare customer experience globally. She has hosted 20+ executive childcare events across Australia, New Zealand, and the UK — speaking to 1,200+ childcare leaders live.
She delivered 30+ keynotes in 2025 alone, including the Early Childhood Council National Conference, the Busy Bees CX Annual Conference, and the Guardian Childcare & Education Network.
Loved by Leading Childcare Centres Across the Globe
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Recognised for CX Excellence: Summer 2026
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Current State of Omni-Channel Retail 2026 | Australia
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Retail Customer Opportunities: Market Insights Report 2025 | United Kingdom
A closer look at the findings shaping the UK retail customer landscape in 2025, shared by Mita Bedi. -
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Current State of Omni-Channel Retail: Market Insights 2025 | Australia
Watch our CEO Mita Bedi as she shares key insights from our 2025 Omni-Channel Market: Retail Insights Report.
