Article Category
Customer Experience
-
Blog
Best Platforms for Collecting Parent Feedback in Childcare Centres
By Alvier Marqueses • February 25, 2026Parent feedback in childcare is no longer optional. Discover how structured digital platforms improve parent communication, strengthen NQS compliance, and protect enrolment stability across multi-centre childcare networks. -
Blog
What Is a CX Risk Radar?
By Aryne Monton • February 23, 2026What is a CX Risk Radar? Discover the three pillars: Data Collection, Risk Assessment, and Action that allow your business to fix CX issues before they ever escalate. -
Blog
Why Invest in a CX Platform: A Strategic Move for Competitive Advantage
By Aryne Monton • February 20, 2026Explore the reasons why investing in a CX platform can transform your customer interactions. From improving feedback management to delivering personalised experiences, find out how a CX platform can drive... -
Blog
How External AI Like ChatGPT Is Changing Customer Service
By Alvier Marqueses • February 19, 2026Customers now consult external AI before contacting your service team. Here’s why that changes your funnel, your agent baseline, and your CX strategy. -
Blog
How Long Does CX Implementation Take? Timeline and Success Indicators
By Aryne Monton • February 18, 2026CX implementation timeline? Learn more about honest expectations and proven framework to accelerates success. -
Blog
Sentiment Analysis: Guide To Unlocking Customer Insights
By Alvier Marqueses • February 17, 2026Discover how sentiment analysis can transform your business with insights into customer emotions. Learn to leverage feedback for better decision-making. -
Blog
- Complaints Experience
- |
- Customer Experience
- |
- Feedback Management
- |
- Real Estate
- |
- Voice of the Customer
Pain Points of Commercial Real Estate: Biggest Problems and How to Improve Tenant Retention
By Aryne Monton • February 16, 2026Discover how to solve the biggest challenges in commercial real estate by bridging the gap between tenant experience and portfolio management to increase retention and value. -
Blog
Ultimate Guide to Successful Retail CX Strategies
By Alvier Marqueses • February 13, 2026Master the best retail customer experience (CX) strategies to boost loyalty and sales. Learn how to leverage omnichannel support, AI personalization, and data analytics to put your customers at the... -
Blog
How to Build a Customer-Centric Culture in 5 Practical Steps
By Alvier Marqueses • February 11, 2026Most companies claim to be customer-centric, but few can prove it in daily decisions. Learn the 5 practical mechanisms from leadership alignment to unavoidable VoC data that turn vague mission... -
Blog
How to Prove the ROI on CX to Your Board
By Aryne Monton • February 10, 2026Learn how to prove the ROI of Customer Experience by translating sentiment data into the financial language of revenue, churn, and risk mitigation to secure board-level investment.
