Article Category
Feedback Management
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Blog
How Long Does CX Implementation Take? Timeline and Success Indicators
By Aryne Monton • February 18, 2026CX implementation timeline? Learn more about honest expectations and proven framework to accelerates success. -
Blog
- Complaints Experience
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- Customer Experience
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- Feedback Management
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- Real Estate
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- Voice of the Customer
Pain Points of Commercial Real Estate: Biggest Problems and How to Improve Tenant Retention
By Aryne Monton • February 16, 2026Discover how to solve the biggest challenges in commercial real estate by bridging the gap between tenant experience and portfolio management to increase retention and value. -
Blog
Pain Points of Childcare Providers and How to Improve Parent Experience
By Aryne Monton • February 12, 2026What defines a high-quality childcare experience? Explore common operational challenges, strategies to reduce staff turnover, and the "green flags" parents value most when choosing a provider for their child's early... -
Blog
Why Unresolved Issues in Customer Service Are the Undisputed King of CX Failure
By Aryne Monton • January 14, 2026Unresolved issues are the core reason CX fails and customers churn. The brands that win will be the ones that deliver resolution consistently, and empower their frontline to close every... -
Blog
Types of Customer Experience (CX) Surveys – Templates with Sample Questions
By Alvier Marqueses • December 8, 2025This article provides a comprehensive guide to 30 different types of customer experience (CX) surveys—each designed to match specific moments in the customer journey. -
Blog
Customer Experience Management Platform vs. Survey Maker: A Comprehensive Comparison
By Alvier Marqueses • December 5, 2025Is your survey tool enough? Learn the key differences between simple survey builders and holistic CXM platforms. Move beyond basic listening to predictive intelligence and organization-wide action. -
Blog
What is Customer Centricity?
By Aryne Monton • November 21, 2025TLDR: When was the last time you stopped designing what you thought was the problem, and asked customers what they -
Blog
10 Obvious Signs You’re Ready for a CX Management Platform
By Alvier Marqueses • November 18, 2025Ready to take your CX to the next level? This article outlines ten clear warning signs that your current tools are holding you back and that a CX-management platform can... -
Blog
Deal Breakers Driving Customer Churn
By Federico Sasse • October 30, 2025What makes customers leave? Discover the top 4 deal breakers driving customer churn, led by unresolved issues and poor staff competence. Learn how to fix your biggest service failures. -
Blog
4 Critical Signs You Need a New CXM Platform Solution
By Alvier Marqueses • October 28, 2025Is your old CX platform holding you back? Learn the 4 critical signs—data silos, stagnant metrics, late insights, and poor integration—that prove it's time to upgrade your customer experience management...
