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Voice of Customer Programs: How to get actionable insights
By Awais Jan • May 20, 2020I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become -
3 Key Focus Points to Increase NPS post-COVID-19
By Nate Barham • May 7, 2020Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters -
4 Main Customer Personas Emerging During the Crisis
By Nate Barham • May 5, 2020The COVID-19 health crisis has shifted the relationship between customers and businesses to an unprecedented extent. Customers are approaching businesses with shifted expectations -
3 Must-do Strategies to Manage your NPS Program during COVID-19
By Nate Barham • April 30, 2020The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how -
Top 5 business impacts of a successful NPS program
By Alejandro Cardenas • April 23, 2020Regardless of the role you play within your company, what you do impacts your company’s top-line, bottomline and brand. Equally -
Opportunities Series: Reconstructing Team Habits
By Luna Wen • April 7, 2020I’m Luna Wen, a blogger, a mother and a junior software engineer currently working at Resonate Solutions. Three years ago, -
Turn Your Unhappy Clients into Lifelong Advocates
By Asendium • July 22, 2019It’s interesting that a complaints feedback process can be described as an experience. But if you actually think about it, -
The era of privacy is now
By Mudaser Yaqoob , Head of Data Security • July 4, 2019Advances in cloud computing have completely reshaped our work and lifestyle habits. Tools such as social media and applications like -
Improving CX: Are you in it for the Long Run? You Should Be!
By Awais Jan • June 3, 2019Thanks to accelerating socio-economic enlightenment and recent advancements in AI, personalising customer experiences has increasingly become a necessity to stay -
Evolving your CX Program: 4 simple steps towards CX Success
By Madhuri Alse • May 28, 2019Starting your journey into your first CX program implementation can be an overwhelming thought. Your plan is to keep it
