Resonate cx resources
Articles, Blogs, and CX News
CX Industry News | Thought Leadership | Experience Management Guides & Tips
1-9 of 225 results
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Blog
Why Technology in CX Fails Without Human Insight
By Aryne Monton • February 27, 2026CX technology challenges arise when organisations prioritise tools over alignment. Learn why human insight, employee empowerment, and operational clarity must come before automation to deliver real customer experience ROI. -
Blog
Best Platforms for Collecting Parent Feedback in Childcare Centres
By Alvier Marqueses • February 25, 2026Parent feedback in childcare is no longer optional. Discover how structured digital platforms improve parent communication, strengthen NQS compliance, and protect enrolment stability across multi-centre childcare networks. -
Blog
What Is a CX Risk Radar?
By Aryne Monton • February 23, 2026What is a CX Risk Radar? Discover the three pillars: Data Collection, Risk Assessment, and Action that allow your business to fix CX issues before they ever escalate. -
Blog
Why Invest in a CX Platform: A Strategic Move for Competitive Advantage
By Aryne Monton • February 20, 2026Explore the reasons why investing in a CX platform can transform your customer interactions. From improving feedback management to delivering personalised experiences, find out how a CX platform can drive… -
Blog
How External AI Like ChatGPT Is Changing Customer Service
By Alvier Marqueses • February 19, 2026Customers now consult external AI before contacting your service team. Here’s why that changes your funnel, your agent baseline, and your CX strategy. -
Blog
How Long Does CX Implementation Take? Timeline and Success Indicators
By Aryne Monton • February 18, 2026CX implementation timeline? Learn more about honest expectations and proven framework to accelerates success. -
Blog
Sentiment Analysis: Guide To Unlocking Customer Insights
By Alvier Marqueses • February 17, 2026Discover how sentiment analysis can transform your business with insights into customer emotions. Learn to leverage feedback for better decision-making. -
Blog
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- Customer Experience
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- Real Estate
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- Voice of the Customer
Pain Points of Commercial Real Estate: Biggest Problems and How to Improve Tenant Retention
By Aryne Monton • February 16, 2026Discover how to solve the biggest challenges in commercial real estate by bridging the gap between tenant experience and portfolio management to increase retention and value. -
Blog
Ultimate Guide to Successful Retail CX Strategies
By Alvier Marqueses • February 13, 2026Master the best retail customer experience (CX) strategies to boost loyalty and sales. Learn how to leverage omnichannel support, AI personalization, and data analytics to put your customers at the…
