Resonate cx resources
Articles, Blogs, and CX News
CX Industry News | Thought Leadership | Experience Management Guides & Tips
1-9 of 220 results
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Blog
Pain Points of Childcare Providers and How to Improve Parent Experience
By Aryne Monton • February 12, 2026What defines a high-quality childcare experience? Explore common operational challenges, strategies to reduce staff turnover, and the “green flags” parents value most when choosing a provider for their child’s early… -
Blog
How to Build a Customer-Centric Culture in 5 Practical Steps
By Alvier Marqueses • February 11, 2026Most companies claim to be customer-centric, but few can prove it in daily decisions. Learn the 5 practical mechanisms from leadership alignment to unavoidable VoC data that turn vague mission… -
Blog
How to Prove the ROI on CX to Your Board
By Aryne Monton • February 10, 2026Learn how to prove the ROI of Customer Experience by translating sentiment data into the financial language of revenue, churn, and risk mitigation to secure board-level investment. -
Blog
Why Childcare Providers Need a Fresh Approach to Customer Experience
By Federico Sasse • February 9, 2026Modernize your childcare operations by shifting from passive feedback to proactive CX management. Explore how leading providers use real-time data and benchmarking to create consistent, high-quality experiences across every location. -
Blog
AI Customer Experience: What Actually Works (and What Doesn’t) in 2026
By Alvier Marqueses • February 6, 2026Cut through AI-washing in customer experience. Get honest assessment of AI capabilities (77% find chatbots frustrating), realistic implementation timelines (6-12 months), and proven hybrid approaches that actually work. -
Blog
How to Transform Real Estate Customer Experiences From Good to Great
By Aryne Monton • February 5, 2026Discover how real estate leaders are transforming customer experience into a measurable driver of occupancy and long-term asset value by adopting proactive CXM strategies. -
Blog
What Executives Can Learn from the UK’s CX Champions
By Alvier Marqueses • February 4, 2026Discover why the UK is a global leader in customer experience by treating CX as a disciplined operating system rather than a temporary program. -
Blog
How to Build a VoC Program: From Feedback to Action
By Aryne Monton • February 3, 2026Stop collecting feedback that leads nowhere and start building a VoC program that drives action. Learn the 6-step framework to connect customer signals to business outcomes, fix root causes, and… -
Blog
AI + Human in Retail CX: The Balance That Wins 2026
By Alvier Marqueses • February 2, 2026Learn how to strategically use AI for task automation while preserving human-led support for high-stakes, emotional customer interactions.
