Resonate cx resources
Articles, Blogs, and CX News
CX Industry News | Thought Leadership | Experience Management Guides & Tips
1-9 of 215 results
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Blog
How to Transform Real Estate Customer Experiences From Good to Great
By Aryne Monton • February 5, 2026Discover how real estate leaders are transforming customer experience into a measurable driver of occupancy and long-term asset value by adopting proactive CXM strategies. -
Blog
What Executives Can Learn from the UK’s CX Champions
By Alvier Marqueses • February 4, 2026Discover why the UK is a global leader in customer experience by treating CX as a disciplined operating system rather than a temporary program. -
Blog
How to Build a VoC Program: From Feedback to Action
By Aryne Monton • February 3, 2026Stop collecting feedback that leads nowhere and start building a VoC program that drives action. Learn the 6-step framework to connect customer signals to business outcomes, fix root causes, and… -
Blog
AI + Human in Retail CX: The Balance That Wins 2026
By Alvier Marqueses • February 2, 2026Learn how to strategically use AI for task automation while preserving human-led support for high-stakes, emotional customer interactions. -
Blog
5 Essential CX Shifts Every Leader Must Know (2026 Edition)
By Aryne Monton • January 31, 2026Stop reporting on CX and start running it. Discover the 5 essential shifts for 2026 that move customer experience from static dashboards to operational business systems that drive real growth. -
Blog
Customer Obsession: The Most Profitable Strategy
By Alvier Marqueses • January 30, 2026Stop treating customer obsession as a slogan and start using it as a growth engine. Learn how to turn feedback into revenue by removing friction and prioritizing operational excellence. -
Blog
30-60-90-Day NPS Strategic Plan for Launching and Scaling NPS Programs
By Aryne Monton • January 27, 2026Learn how to build an effective NPS strategic plan using our 30-60-90 day roadmap. Launch surveys, set up feedback loops, and improve customer loyalty fast. -
Blog
NPS Software Buyer’s Checklist: 47 Questions to Ask Vendors
By Alvier Marqueses • January 23, 2026NPS software decisions should not be guesswork. Use this 47-question buyer’s checklist to compare vendors, uncover gaps, and select a tool that genuinely supports your CX goals. -
Blog
How to Combine NPS and Voice of Customer for a Complete CX Measurement System
By Aryne Monton • January 21, 2026NPS (Net Promoter Score) works best when embedded within a comprehensive Voice of Customer (VoC) strategy rather than operating in isolation. When aligned to key moments in the customer journey,…
