Resonate cx resources
Articles, Blogs, and CX News
CX Industry News | Thought Leadership | Experience Management Guides & Tips
1-9 of 209 results
-
Blog
30-60-90-Day NPS Strategic Plan for Launching and Scaling NPS Programs
By Alvier Marqueses • January 27, 2026Learn how to build an effective NPS strategic plan using our 30-60-90 day roadmap. Launch surveys, set up feedback loops, and improve customer loyalty fast. -
Blog
NPS Software Buyer’s Checklist: 47 Questions to Ask Vendors
By Alvier Marqueses • January 23, 2026NPS software decisions should not be guesswork. Use this 47-question buyer’s checklist to compare vendors, uncover gaps, and select a tool that genuinely supports your CX goals. -
Blog
How to Combine NPS and Voice of Customer for a Complete CX Measurement System
By Aryne Monton • January 21, 2026NPS (Net Promoter Score) works best when embedded within a comprehensive Voice of Customer (VoC) strategy rather than operating in isolation. When aligned to key moments in the customer journey,… -
Blog
What Is a Good NPS Score? The Basics Explained
By Alvier Marqueses • January 19, 2026What is a good NPS Score? Discover ways to measure loyalty, analyse results, and create surveys that truly work. -
Blog
Resonate CX Celebrates G2 Winter 2026 Wins, Reinforcing Its Momentum as a Fast-Growing CX Leader
By Aryne Monton • January 16, 2026Sydney, Australia – January 2026 – Resonate CX has been recognised in G2’s Winter 2026 Reports, earning multiple badges that reflect its accelerating growth and impact in Customer Experience Management (CXM). -
Blog
Why Unresolved Issues in Customer Service Are the Undisputed King of CX Failure
By Aryne Monton • January 14, 2026Unresolved issues are the core reason CX fails and customers churn. The brands that win will be the ones that deliver resolution consistently, and empower their frontline to close every… -
Blog
Employee Experience (EX) and Customer Experience (CX): Why Frontline Alignment Drives Revenue
By Alvier Marqueses • January 12, 2026Discover four practical steps to align your frontline teams with CX goals to ensure every customer interaction contributes to long-term business growth. -
Blog
Always-On Customer Experience: The Secret to Continuous Growth
By Alvier Marqueses • January 9, 2026Learn why always-on customer experience outperforms traditional surveys and how continuous feedback fuels retention, NPS, and growth. -
Blog
NPS Benchmarks and What Counts as a ‘Good’ Score by Industry
By Alvier Marqueses • January 7, 2026NPS Benchmarks show how your score measures up against peers. Get a clear view of typical scores across industries and learn how CX, marketing, and product teams can use them…
