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Articles, Blogs, and CX News

CX Industry News | Thought Leadership | Experience Management Guides & Tips

1-9 of 228 results

Blog
Customer Experience in Healthcare: What It Is and How to Improve It

By Aryne Monton • March 12, 2026

Everything healthcare CX leaders need to know about measuring, improving, and acting on patient experience.

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Blog
The Definitive Guide to Choosing the Right CXM Software

By Alvier Marqueses • March 9, 2026

Choosing the right CXM software requires strategy. Follow this definitive guide to define CX goals, vet integration needs, and select a vendor for a long-term strategic partnership.

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Blog
Customer Experience Data Integration: Connecting Feedback to Action

By Alvier Marqueses • March 6, 2026

Unify customer experience data across every touchpoint to eliminate silos, accelerate response, and turn real-time feedback into automated actions.

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Blog
4 Components of a Successful Customer Experience Strategy in Business

By Aryne Monton • March 4, 2026

Learn how the 4 core components of customer experience strategy: People, Process, Product, and Perception can increase retention by 5% and significantly boost business profits.

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Blog
How to Rebuild Trust After a Bad Customer Experience

By Alvier Marqueses • March 2, 2026

A bad customer experience doesn’t have to be the end. This guide shows businesses how to recover from a service mistake, rebuild customer trust, and even strengthen loyalty through effective…

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Blog
Why Technology in CX Fails Without Human Insight

By Aryne Monton • February 27, 2026

CX technology challenges arise when organisations prioritise tools over alignment. Learn why human insight, employee empowerment, and operational clarity must come before automation to deliver real customer experience ROI.

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Blog
Best Platforms for Collecting Parent Feedback in Childcare Centres

By Alvier Marqueses • February 25, 2026

Parent feedback in childcare is no longer optional. Discover how structured digital platforms improve parent communication, strengthen NQS compliance, and protect enrolment stability across multi-centre childcare networks.

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Blog
What Is a CX Risk Radar?

By Aryne Monton • February 23, 2026

What is a CX Risk Radar? Discover the three pillars: Data Collection, Risk Assessment, and Action that allow your business to fix CX issues before they ever escalate.

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Blog
Why Invest in a CX Platform: A Strategic Move for Competitive Advantage

By Aryne Monton • February 20, 2026

Explore the reasons why investing in a CX platform can transform your customer interactions. From improving feedback management to delivering personalised experiences, find out how a CX platform can drive…

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