B2B Archives - Resonate Solutions

Why Customer Feedback Programs are Essential for B2B Companies

September 4, 2023November 9, 2021 by Mita Bedi

Why Customer Feedback Programs are Essential for B2B Companies

Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, …

Will the last-standing product company please step-up for customer feedback!

August 30, 2018 by Jeff Carruthers

Product Company

The real pioneers of CX (NPS) programs in the noughties were typically in the business-to-consumer (B2C) world. These pioneers were …

The Imaginery Barriers to Great B2B Customer Experience

September 12, 2023August 10, 2018 by Jeff Carruthers

The business-to-business (B2B) world has finally woken up to the brave new world of customer feedback. For years, Customer Experience …

Measuring Customer Experience Impacts Revenue Growth………..…Right??

September 25, 2023July 18, 2018 by Rebecca Mitchell

Nowadays most companies are measuring CX, however most companies are not necessarily impacting revenue based on CX… “Despite the priority …

Sandvik

Case Study

Improving Customer Loyalty with Sandvik

Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.

Expedia

Case Study

Helping Expedia focus on key drivers that matter the most

Expedia ANZ partnered with Resonate to understand and enhance their customers experience.

Rebel

Case Study

The Power of Customer Feedback with Rebel

Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.

Walmart

Case Study

How Walmart Empowered their Frontline to Improve Customer Experience

Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.

NSW

Case Study

On a Customer-first transformation journey with NSW Business Chamber

NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.

BCF

Case Study

Omnichannel Experience Delivery with BCF

With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.