Closed Loop Feedback Empowers the Frontline
What is closed loop feedback and how can it empower your frontline? Let’s see how Janet, a store manager at a
What is closed loop feedback and how can it empower your frontline? Let’s see how Janet, a store manager at a
I’ve recently come to the end of a very long drawn out relocation request with my home broadband provider; and
Net Promoter Score (NPS) based programs are established in many organisations. Most of them are using the standardised question “How likely
Part 1 of 2, this post will list commonly used terms and words in the customer experience world to help
Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional
Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that
1. Customer Experience is one of the key strategies for your business. 2. You have the full support
Customer Experience (CX) Programs have to have a “due north” and ultimately the test for their success is the creation
Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this
Launching a customer experience or CX program can be a big task. Knowing some important steps to get your program