As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, and new trends in Customer Experience are emerging. More than ever, a radical focus on Customer Experience will be the vital ingredient for growth and recovery. So understanding the customer experience and what drives loyalty…
Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters will be vital in this period. A supportive customer base and a high Net Promoter Score (NPS) will have a significant effect on your post-COVID-19 growth and market position. Resonate Solutions has identified three key focus points for your business to increase your NPS going…
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