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CX

Top 5 CX Books To Read in 2023

September 20, 2024June 5, 2023 by Resonate Solutions
Featured image for the blog showcasing the top 5 customer experience books to read in 2023

In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses

Categories Customer Experience, CX Tips, General

The Ultimate Guide to Customer Experience Metrics and How They Affect Your Business

May 2, 2025January 25, 2023 by Resonate Solutions
the ultimate guide to customer experience metrics and how they affect your business

Customer experience (CX) is the impression that your brand makes on your customers through the customer’s buying journey. It affects

Categories Customer Experience, CX Tips, General

The Best CX Solutions and Why You Need to Invest in One

March 28, 2025January 18, 2023 by Resonate Solutions
the best cx solution and why you need to invest in one

In today’s competitive marketplace, a war is being fought, not only for a customer’s buying power, but also for their

Categories Customer Experience, CX Tips, General, Retail

Why Customer Feedback Programs are Essential for B2B Companies

August 29, 2024November 9, 2021 by Mita Bedi
blog-why-customer-feedback-are-essential-for-b2b-main-banner

Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand,

Categories B2B, Customer Experience, CX Tips

Customer Experience Touchpoints To Consider

September 19, 2024October 29, 2020 by Nate Barham
Customer journey

As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,

Categories Customer Experience, CX Tips, Retail

CX and the New Normal (Part 1) : Are you prepared for the shift-to-online?

September 9, 2024October 15, 2020 by Nate Barham
Voice of customer

As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,

Categories Customer Experience, CX Tips, Retail

Top 3 Reasons why most NPS programs miss the mark in delivering business outcomes

October 11, 2024June 23, 2020 by Nate Barham
nps-outcomes

The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data

Categories CX Tips, General, Net Promoter Score

Voice of Customer Programs: How to get actionable insights

October 10, 2024May 20, 2020 by Awais Jan
voice of customer

I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become

Categories Customer Experience, CX Tips, General

3 Key Focus Points to Increase NPS post-COVID-19

September 19, 2024May 7, 2020 by Nate Barham
increase nps growth

Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters

Categories CX Tips, General, Net Promoter Score

4 Main Customer Personas Emerging During the Crisis

August 9, 2024May 5, 2020 by Nate Barham
4 Main Customer Personas Emerging During the Crisis

The COVID-19 health crisis has shifted the relationship between customers and businesses to an unprecedented extent. Customers are approaching businesses with shifted expectations

Categories Customer Experience, CX News, General
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  • Solutions
    • Customer Experience Platform
    • Employee Experience Platform
    • Complaints Experience
    • Voice of the Customer (Voc) Program
    • NPS Platform
  • Features
    • Robyn AI – Personal CX Analyst
    • Customer Centre Stage
    • Facial Emotion Analytics
    • Social Suite
    • Text Analytics
    • Resonance – Market Research
  • Industries
    • Retail CX
    • Real Estate CX
    • Education CX
    • B2B CX
    • Government & Citizen CX
  • Resources
    • Articles
    • CX EBooks and Guides
    • Market Insight Reports
    • CX Case Studies
    • Events and Webinars
    • Videos
    • Glossary
  • About Us
    • Newsroom
    • Partners
    • Women@Resonate
  • Request Demo