All of us have, at some point, received a text or email survey from our favorite service provider asking “How likely are you to
The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data
The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how
Disgruntled customers are your biggest resource for improvement. If a customer complains it doesn’t necessarily mean they are going to abandon you. It’s actually a sign of commitment. Listen to our CXBites for more.
In today’s world, most of the companies see a strong CX program as a must have in their arsenal to
Ever felt like your NPS Programs might not be hitting the mark? In #CXBites, we discover 3 must-haves that will
Have you found yourself in a place where your Feedback and NPS programs haven’t quite had the impact you hoped?
“Every day in Africa a gazelle wakes up. It knows it must run faster than the fastest lion or it
What is Customer Experience Management
What are the common CX Metrics
Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.
