All of us have, at some point, received a text or email survey from our favorite service provider asking “How likely are you to …
The NPS program lacks insight into what exactly drives customer experiences The NPS program lacks the tools to turn data …
The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how …
Disgruntled customers are your biggest resource for improvement. If a customer complains it doesn’t necessarily mean they are going to abandon you. It’s actually a sign of commitment. Listen to our CXBites for more.
In today’s world, most of the companies see a strong Cx program as a must have in their arsenal to …
Ever felt like your NPS Programs might not be hitting the mark? In #CXBites, we discover 3 must-haves that will …
Have you found yourself in a place where your Feedback and NPS programs haven’t quite had the impact you hoped? …
“Every day in Africa a gazelle wakes up. It knows it must run faster than the fastest lion or it …
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