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Childcare Customer Experience Opportunities 2026 | New Zealand

Gain insights into parent priorities, evolving childcare needs, curriculum expectations, and regional trends to secure your childcare centre’s future.

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What the Best in the Industry Say About This Report

  • “Biggest takeaway is looking at where parents are sitting and where they’re struggling at the moment. And I think would need to refer to the “Frazzled” and I think taking away all of those inconveniences.”
    Holly Strever
    sKids
  • “We have our policies and procedures and our ways of doing things in place, but I’m going back to check that our teachers are actually doing what we’re expecting them to do in terms of communication with parents.”
    Kaye McKean
    Kakapo Creek Children’s Garden
  • “I think the real-time communication was something that I I really took to my heart. And I think that’s that’s more relevant for today’s parents needs.”
    Sachi Kapilaratne
    Remerua Montessori

Key Opportunities Emerging Across Childcare in 2026

Resonate CX brings together New Zealand’s childcare decision-makers for a private first look at the customer insights shaping 2026. Our 4th Annual Childcare Customer Opportunities Market Report uncovers what families are really telling providers, highlighting hidden opportunities, emerging risks, and the experience gaps that will define the year ahead.

This Exclusive Insight Report Will Cover:

  • Churn: early signals, intent to switch, and what keeps families staying 
  • Acquisition: how families shortlist centres today (search, reviews, recommendations)
  • Conversion: what improves tour-to-enrolment (before, during and after the tour)
  • Safety and trust: what builds confidence, and what triggers switching
  • Year-on-year shifts: what’s changing from 2025 to 2026, with a childcare vs OSHC view
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Moments from This Year’s Event

Mita Bedi
MEET YOUR HOST

Mita Bedi

CEO & Co-Founder, Resonate CX | Childcare Industry Keynote Speaker 

Mita Bedi is one of the most recognized voices in childcare customer experience globally. She has hosted 20+ executive childcare events across Australia, New Zealand, and the UK — speaking to 1,200+ childcare leaders live.

She delivered 30+ keynotes in 2025 alone, including the Early Childhood Council National Conference, the Busy Bees CX Annual Conference, and the Guardian Childcare & Education Network.

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Recognised for CX Excellence: Summer 2026 

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