Current State of Omni-Channel Retail: Market Insights 2025 | Australia
Watch our Sales Director Paul Stubley as he presents the key findings from our exclusive Current State of Omni-Channel Market Research Report 2025.
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Don’t miss what retailers are raving about
“Key takeaways were the smooth returns process and how to identify shoppers without direct interaction.”
“Key takeaways were the returns process to gain market share and the importance of loyalty programs to keep customers engaged.”
“The report highlights how consumers are shifting between segments, evolving, and spending in new ways.”
“This got our attention to the voice of customer and messaging around convenience and speed purchase.“
Omni-channel Retail Market Insights Report Event Highlights 2025 | Australia
Watch the highlights during the unveiling of the never-before-seen insights from the 2025 Current State of Omni-Channel Retail Market Research Report—a must-know playbook to increase basket size & navigate shifting economic pressures.
This event was attended by the retail industry’s biggest players in Australia, hosted by CEO Mita Bedi.
This exclusive insight report will cover:
Paul Stubley
Sales Director, Resonate CX
Paul Stubley is a dynamic leader driven by the core belief that customer experience is the ultimate differentiator in today’s competitive market. With over 18 years of experience in B2B sales, he has a proven track record of empowering organizations to truly listen to their customers and translate those insights into purposeful action, fostering revenue growth and long-term loyalty.
As a key figure at Resonate CX, Paul helps companies align critical customer experience insights with tangible business outcomes. His expertise extends to driving go-to-market strategies for CX solutions and building high-performance teams that consistently exceed growth goals. Paul is passionate about fostering environments where sales, marketing, and customer success teams operate in seamless synchronicity, ensuring customers feel the profound difference of a unified approach. He is always eager to connect with fellow CX innovators, sales leaders, and brands committed to elevating their customer experience.
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Recognised for CX Excellence: Summer 2026
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