Resonate CX Event
Current State of Omni-Channel: Market Research Report Event 2025 | New Zealand
Gain exclusive access to our in-depth video report presented by our CEO, Mita Bedi.
14
MAY
08:00AM to 9:30AM
Voco Auckland City Centre
Watch the event presentation
We give you the insights to optimise your In-store Retail Customer Experience
Insights into shopping behaviours and preferred channels
Key pain points and challenges affecting conversion rates
Delivery preferences and their influence on customer satisfaction
Strategies to optimize the overall shopping experience
The ideal omni-channel experience to attract and retain new customers
Don’t miss what retailers are raving about
“The mixture of change in mindsets between online and retail and you sort of think you understand one and try and translate it to the other, but they actually quite different markets.”
“I think the way we’re communicating to our online customers for sure around our returns policy and how easy it is in stock availability.”
“Main takeaway was how execution is still critical, whether you’re providing convenience, availability, or the right experience to your customer. It’s how you do it, it’s the most important factor.”
Event Gallery
About the speaker
Mita is a Customer Experience Specialist, thought leader, CEO, and Co-Founder of Resonate.CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.
Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.
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