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Current State of Omni-Channel: Market Research Report Event 2025 | New Zealand

Gain exclusive access to our in-depth video report presented by our CEO, Mita Bedi.

Watch the Event Video

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Don’t miss what retailers are raving about

  • “Key takeaways were the smooth returns process and how to identify shoppers without direct interaction.”
    Andreas Bork
    Temple and Webster
  • “Key takeaways were the returns process to gain market share and the importance of loyalty programs to keep customers engaged.”
    Jessica Vogel
    Cue
  • “The report highlights how consumers are shifting between segments, evolving, and spending in new ways.”
    Ben Stephan
    APG & Co.
  • “This got our attention to the voice of customer and messaging around convenience and speed purchase.“
    Craig Shotland
    Matific

This exclusive insight report will cover:

  • Insights into shopping behaviours and preferred channels
  • Key pain points and challenges affecting conversion rates
  • Delivery preferences and their influence on customer satisfaction
  • Strategies to optimize the overall shopping experience
  • The ideal omni-channel experience to attract and retain new customers
Download Report
retail nz 2025

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Mita Bedi
MEET YOUR HOST

Mita Bedi

CEO & Co-Founder, Resonate CX

Mita is a Customer Experience Specialist, thought leader, CEO, and Co-Founder of Resonate.CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.

Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.

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