Retail Customer Opportunities: Market Insights Report Event 2025 | United Kingdom
November 12, 2025 | 11:30AM – 01:30PM
Radisson Blu Hotel, London Mercer St. Covent Garden
Watch the event presentation
Uncovering Opportunities in the Retail Landscape
Resonate CX is proud to announce the re-run of its 4th Annual Retail Insight Report at an exclusive, invite-only executive event. As Australia’s leading Customer Experience platform and a trusted voice in the retail industry, Resonate CX continues to uncover the opportunities shaping the sector.
Following the success of our 2024 Brick-and-Mortar Report in Australia, this event will spotlight Retail Customer Opportunities: Market Insights Report, delivering data-driven perspectives, industry benchmarks, and actionable strategies designed to help retail leaders stay ahead of market shifts.
Join us for an exclusive deep dive into the insights driving tomorrow’s retail experience.
This exclusive insight report will cover:
Unlock exclusive benefits
Highlights you need to see
Don’t miss what retailers are raving about
“My key takeaway was discovering the differences between Traditionals and NEOs. It was fascinating and gives us a real opportunity to build on these insights with our most valuable customers—understanding what drives value, why it matters, and how to prioritize.“
“Key takeaway was the NEO segment, I think it’s a really powerful segment and brands are under utilizing it. The fact they’re looking for convenience, technology, and anything to make their lives easier is what’s going to cut through retail businesses. “
“Main takeaway was how execution is still critical, whether you’re providing convenience, availability, or the right experience to your customer. It’s how you do it, it’s the most important factor.”
Retail Customer Opportunities: Market Insights Report Event Highlights 2025 | United Kingdom
Watch the highlights during the unveiling of the never-before-seen insights from the 2025 Retail Customer Opportunities: Market Insights Report — a must-know playbook to increase basket size & navigate shifting economic pressures.
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About the speaker
Mita Bedi is a Customer Experience Specialist, Thought Leader, CEO, and Co-Founder of Resonate CX. With more than 20 years of international experience in business consulting, Mita has been part of leading transformational programs that help drive revenue and competitive advantage using customer strategy. She has lived and worked as a global citizen in the UK, Singapore, and Italy.
Mita has founded and grown two companies and is passionate about driving impact. Outside of her work life, she is also a mother of two young children, loves all creative pursuits, and is an active member of her community.
Retail Customer Opportunities: Market Insights Report Event 2025 | United Kingdom
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