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CX Tips
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Blogs
The Imaginery Barriers to Great B2B Customer Experience
By Jeff Carruthers• August 10, 2018The business-to-business (B2B) world has finally woken up to the brave new world of customer feedback. For years, Customer Experience -
Blogs
Negative Feedback
By Resonate Solutions• July 26, 2018Disgruntled customers are your biggest resource for improvement. If a customer complains it doesn’t necessarily mean they are going to -
Blogs
Measuring Customer Experience Impacts Revenue Growth………..…Right??
By Rebecca Mitchell• July 18, 2018Nowadays most companies are measuring CX, however most companies are not necessarily impacting revenue based on CX… “Despite the priority -
Blogs
Why Start a Voice of Customer Program?
By Madhuri Alse• July 2, 2018In today’s world, most of the companies see a strong CX program as a must have in their arsenal to -
Blogs
A Holistic Approach to Experience: Why CX and EX are equally important.
By Resonate• May 31, 2018Experience is one of the great unifiers in our world. People love to experience good things, but experiencing them together -
Blogs
How a Coffee Shop Had Me, Lost Me and Got Me Back Again: A lesson in Customer Centricity, Loyalty and the Importance of a Name.
By Resonate• May 30, 2018As with the majority of Sydney workers, I start my day with a coffee. Most days, my cup and I -
Blogs
#CxBites: 3 Must-haves That Will Set You Up For An NPS Win.
By Resonate• May 16, 2018Ever felt like your NPS Programs might not be hitting the mark? In #CXBites, we discover 3 must-haves that will -
Blogs
CX Bites
By Resonate• May 16, 2018We’re excited to launch #CXBites – a video series exploring the CX space with Resonate. We hope you join us -
Blogs
Discover how Blockchain is Impacting on Customer Experience
By Magwin Alok• May 2, 2018What the internet did for communications, blockchain will do for trusted transactions – Ginni Rometty, CEO of IBM What is -
Blogs
It’s Time To Trust The Machines For CX Insights – 5 Questions AI Can Answer Better Than Anything Else In Your Business’ CX Program.
By Joris Dries• April 26, 2018The term “Artificial Intelligence” speaks to our collective imagination. We believe AI can make our dreams come true and all
