Article Category
CX Tips
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Blog
Measuring Customer Experience Impacts Revenue Growth………..…Right??
By Rebecca Mitchell • July 18, 2018Nowadays most companies are measuring CX, however most companies are not necessarily impacting revenue based on CX… “Despite the priority -
Blog
Why Start a Voice of Customer Program?
By Madhuri Alse • July 2, 2018In today’s world, most of the companies see a strong CX program as a must have in their arsenal to -
Blog
A Holistic Approach to Experience: Why CX and EX are equally important.
By Resonate • May 31, 2018Experience is one of the great unifiers in our world. People love to experience good things, but experiencing them together -
Blog
How a Coffee Shop Had Me, Lost Me and Got Me Back Again: A lesson in Customer Centricity, Loyalty and the Importance of a Name.
By Resonate • May 30, 2018As with the majority of Sydney workers, I start my day with a coffee. Most days, my cup and I -
Blog
#CxBites: 3 Must-haves That Will Set You Up For An NPS Win.
By Resonate • May 16, 2018Ever felt like your NPS Programs might not be hitting the mark? In #CXBites, we discover 3 must-haves that will -
Blog
CX Bites
By Resonate • May 16, 2018We’re excited to launch #CXBites – a video series exploring the CX space with Resonate. We hope you join us -
Blog
Discover how Blockchain is Impacting on Customer Experience
By Magwin Alok • May 2, 2018What the internet did for communications, blockchain will do for trusted transactions – Ginni Rometty, CEO of IBM What is -
Blog
It’s Time To Trust The Machines For CX Insights – 5 Questions AI Can Answer Better Than Anything Else In Your Business’ CX Program.
By Joris Dries • April 26, 2018The term “Artificial Intelligence” speaks to our collective imagination. We believe AI can make our dreams come true and all -
Blog
There Are No Rules, And Other CX Lessons Learnt Through The Morning Commute.
By Shivendra Patrabansh • April 12, 2018What makes a good experience? It is said that by 2020, customer experience will overtake price and product as a -
Blog
Top 4 Make or Break Customer Experience Touch Points
By Resonate • March 21, 2018Customer experience lives and dies on touch points. There is no getting around the fact that there are key moments
