How to Select the Best VoC Platform for your company
What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to …
VOC Program
Leading the Change for Customer Experience
There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply …
How To Design A Killer NPS Program For Retailers
Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional …
Ignoring Customer Experience in Retail is Not an Option
Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that …
5 Tips To Drive Business Growth with a CX Program
1. Customer Experience is one of the key strategies for your business. 2. You have the full support …
Why Closing the Loop is Essential for Driving Customer Advocacy
Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this …
CX and VoC Programs – 3 tips for selecting a partner
An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value …
Our Delivery Methodology
Closed Loop Programs are transformation programs with technology playing an enabling role. We have several Net Promoter trained and accredited …
