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Voice of Customer

Voice of Customer Programs: How to get actionable insights

October 10, 2024May 20, 2020 by Awais Jan
voice of customer

I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become

Categories Customer Experience, CX Tips, General

When Personal Best is Not Enough! The Missing Competitive Link in NPS.

March 28, 2025July 10, 2017 by Jeff Carruthers
A lion among a herd of deer

“Every day in Africa a gazelle wakes up. It knows it must run faster than the fastest lion or it

Categories CX Tips, Net Promoter Score, Retail

Customer Journey Maps – From Sticky Notes to Sticky Customers!

October 10, 2024June 22, 2017 by Jeff Carruthers
Sticky notes in a wall glass

As the world of CX matures, so does our use of tools and data. The humble Customer Journey Map –

Categories Customer Experience, CX Tips, General

Leading the Change for Customer Experience

March 28, 2025November 29, 2016 by Anchalee Hasty

There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply

Categories Customer Experience, CX Tips, General

Four Steps to Driving Customer Experience in an Organisation

March 28, 2025November 18, 2016 by Anchalee Hasty

Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than

Categories Customer Experience, CX Tips, General

How To Design A Killer NPS Program For Retailers

March 28, 2025July 7, 2016 by Resonate
Busy Coffee shop

Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional

Categories CX Tips, Net Promoter Score, Retail

Ignoring Customer Experience in Retail is Not an Option

March 28, 2025June 30, 2016 by Resonate
Clothes hanging on closet

Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that

Categories Customer Experience, CX Tips, Retail

5 Tips To Drive Business Growth with a CX Program

August 16, 2024June 8, 2016 by Resonate
Driving in a car

  1. Customer Experience is one of the key strategies for your business.    2. You have the full support

Categories Customer Experience, CX Tips, General

Why Closing the Loop is Essential for Driving Customer Advocacy

August 29, 2024May 26, 2016 by Resonate
How to Select the Best VoC Platform for your company

Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this

Categories Customer Experience, CX Tips, General

CX and VoC Programs – 3 tips for selecting a partner

September 19, 2024May 16, 2016 by Resonate
Note written on a sticky note

An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value

Categories B2B, Customer Experience, CX Tips, Retail, Voice of the Customer
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  • Solutions
    • Customer Experience Platform
    • Employee Experience Platform
    • Complaints Experience
    • Voice of the Customer (Voc) Program
    • NPS Platform
  • Features
    • Robyn AI – Personal CX Analyst
    • Customer Centre Stage
    • Facial Emotion Analytics
    • Social Suite
    • Text Analytics
    • Resonance – Market Research
  • Industries
    • Retail CX
    • Real Estate CX
    • Education CX
    • B2B CX
    • Government & Citizen CX
  • Resources
    • Articles
    • CX EBooks and Guides
    • Market Insight Reports
    • CX Case Studies
    • Events and Webinars
    • Videos
    • Glossary
  • About Us
    • Newsroom
    • Partners
    • Women@Resonate
  • Request Demo