Voice of Customer Archives - Resonate Solutions

Voice of Customer Programs: How to get actionable insights

October 28, 2022May 20, 2020 by Awais Jan

I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become …

September 4, 2023July 10, 2017 by Jeff Carruthers

“Every day in Africa a gazelle wakes up. It knows it must run faster than the fastest lion or it …

October 21, 2022June 22, 2017 by Jeff Carruthers

As the world of CX matures, so does our use of tools and data. The humble Customer Journey Map – …

November 3, 2022November 29, 2016 by Anchalee Hasty

There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply …

November 18, 2016 by Anchalee Hasty

Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than …

September 12, 2023July 7, 2016 by Resonate

Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional …

September 4, 2023June 30, 2016 by Resonate

Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that …

April 18, 2023June 8, 2016 by Resonate

1. Customer Experience is one of the key strategies for your business. 2. You have the full support …

April 24, 2023May 26, 2016 by Resonate

Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this …

October 28, 2022May 16, 2016 by Resonate

An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value …