Childcare Customer Experience Opportunities 2025 | Australia
Watch this video presentation of CEO Mita Bedi presenting during the Childcare Customer Opportunities 2025. Gain insights into parent priorities, evolving childcare needs, curriculum expectations, and regional trends to secure your childcare centre’s future.
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What the Best in the Industry Say About This Report
“I liked having those titles of explorers, balances and partners. We’re really going to take that back to our head office and work with our teams in regards to how we can make those three days, four days really positive growth mindset.”
“I felt like we learnt a lot about the very specific needs that the families in the market have, the things that we can identify with, where we feel like we’re weak and the things that we feel like we’re kind of strong. We could probably focus on more.”
“For the OSHC sector in particular is we really want to promote both the social development that attending OSHC will bring the child and also the curriculums, programs and activities that we run as well.”
“I think the key takes away was actually the simplicity of what families want. So I don’t think there’s any secret sauce. It’s actually doing the basics extremely well, perfect.”
“Key takeaways are the little things that we can improve in our tour experience. The warm and friendly team. You know, those simple little smiles and being warm and inviting for your service.”
Childcare Customer Experience Trends & Insights Event Highlights 2025 | Australia
This event was attended by the retail industry’s biggest players in Australia, hosted by CEO Mita Bedi.
This Exclusive Insight Report Will Cover
Moments from This Year’s Event
MEET YOUR HOST
Mita Bedi
CEO & Co-Founder, Resonate CX | Childcare Industry Keynote Speaker
Mita Bedi is one of the most recognized voices in childcare customer experience globally. She has hosted 20+ executive childcare events across Australia, New Zealand, and the UK — speaking to 1,200+ childcare leaders live.
She delivered 30+ keynotes in 2025 alone, including the Early Childhood Council National Conference, the Busy Bees CX Annual Conference, and the Guardian Childcare & Education Network.
Loved by Leading Childcare Centres Across the Globe
We Are the Right CX Partner for You
Speak to us and find out how we can help your business thrive.
Recognised for CX Excellence: Fall 2026
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Childcare Customer Experience Opportunities 2026 | Australia
Watch the on-demand session with Mita Bedi to explore the insights shaping parent expectations, curriculum needs, and the future of childcare.
