Customer Satisfaction Surveys: A Comprehensive Guide
Find out how to use customer satisfaction surveys to capture direct feedback, improve CX, and boost customer lifetime value through this guide.
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Top 5 CX Books To Read in 2023
In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses
Top 5 Steps To Setup An Effective Closed Loop Feedback Process
Unsurprisingly, the topic of Customer Feedback Loops has been in the forefront of the Customer Experience (CX) industry in recent
The Complete Guide to Customer Feedback Platforms: Why You Need One and How to Use Them
In order for your business to succeed and remain competitive, you need to make sure that your customers are delighted
Why Customer Feedback Programs are Essential for B2B Companies
Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand,
Different Types Of NPS – Why And When To Use Them
All of us have, at some point, received a text or email survey from our favorite service provider asking “How likely are you to
Voice of Customer Programs: How to get actionable insights
I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become
3 Key Focus Points to Increase NPS post-COVID-19
Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters
3 Must-do Strategies to Manage your NPS Program during COVID-19
The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how
Real time voice of patient improving customer experience in healthcare
Both responsibility and power in personal health issues resides with the consumer. Consumers are using health information and services at
