Top 5 CX Books To Read in 2023
In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses …
customer feedback solution
Top 5 Steps To Setup An Effective Closed Loop Feedback Process
Unsurprisingly, the topic of Customer Feedback Loops has been in the forefront of the Customer Experience (CX) industry in recent …
The Complete Guide to Customer Feedback Platforms: Why You Need One and How to Use Them
In order for your business to succeed and remain competitive, you need to make sure that your customers are delighted …
Why Customer Feedback Programs are Essential for B2B Companies
Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, …
Different Types Of NPS – Why And When To Use Them
All of us have, at some point, received a text or email survey from our favorite service provider asking “How likely are you to …
Voice of Customer Programs: How to get actionable insights
I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become …
3 Key Focus Points to Increase NPS post-COVID-19
Emerging from the COVID-19 lockdown period will see customers looking to build new consumption habits and reviewing their existing business loyalties. Promoters …
3 Must-do Strategies to Manage your NPS Program during COVID-19
The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how …
Real time voice of patient improving customer experience in healthcare
Both responsibility and power in personal health issues resides with the consumer. Consumers are using health information and services at …
Customer experience – a human perspective
In the era of customer focus and fierce competition, a natural step for you will be to implement a customer …
