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VOC

Voice of Customer Programs: How to get actionable insights

October 10, 2024May 20, 2020 by Awais Jan
voice of customer

I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become

Categories Customer Experience, CX Tips, General

Why Start a Voice of Customer Program?

March 28, 2025July 2, 2018 by Madhuri Alse
Customer experience notes

In today’s world, most of the companies see a strong CX program as a must have in their arsenal to

Categories CX Tips, General, Voice of the Customer

Leading the Change for Customer Experience

March 28, 2025November 29, 2016 by Anchalee Hasty

There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply

Categories Customer Experience, CX Tips, General

Four Steps to Driving Customer Experience in an Organisation

March 28, 2025November 18, 2016 by Anchalee Hasty

Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than

Categories Customer Experience, CX Tips, General

How To Design A Killer NPS Program For Retailers

March 28, 2025July 7, 2016 by Resonate
Busy Coffee shop

Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional

Categories CX Tips, Net Promoter Score, Retail

Ignoring Customer Experience in Retail is Not an Option

March 28, 2025June 30, 2016 by Resonate
Clothes hanging on closet

Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that

Categories Customer Experience, CX Tips, Retail

5 Tips To Drive Business Growth with a CX Program

August 16, 2024June 8, 2016 by Resonate
Driving in a car

  1. Customer Experience is one of the key strategies for your business.    2. You have the full support

Categories Customer Experience, CX Tips, General

Why Closing the Loop is Essential for Driving Customer Advocacy

August 29, 2024May 26, 2016 by Resonate
How to Select the Best VoC Platform for your company

Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this

Categories Customer Experience, CX Tips, General

NPS, Customer Centricity and Employee Engagement

September 9, 2024May 5, 2016 by Resonate

The days, when Net Promoter Scores (NPS) were touted as a short-lived C-Suite fad, are long behind us. There is no

Categories Customer Experience, CX Tips, Employee Experience, General, Net Promoter Score

5 Tips to launching your Customer Experience (CX) Program

March 28, 2025April 29, 2016 by Resonate
5-Tips-CX-Program

Launching a customer experience or CX program can be a big task. Knowing some important steps to get your program

Categories B2B, Customer Experience, CX Tips
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  • Solutions
    • Customer Experience Platform
    • Employee Experience Platform
    • Complaints Experience
    • Voice of the Customer (Voc) Program
    • NPS Platform
  • Features
    • Robyn AI – Personal CX Analyst
    • Customer Centre Stage
    • Facial Emotion Analytics
    • Social Suite
    • Text Analytics
    • Resonance – Market Research
  • Industries
    • Retail CX
    • Real Estate CX
    • Education CX
    • B2B CX
    • Government & Citizen CX
  • Resources
    • Articles
    • CX EBooks and Guides
    • Market Insight Reports
    • CX Case Studies
    • Events and Webinars
    • Videos
    • Glossary
  • About Us
    • Newsroom
    • Partners
    • Women@Resonate
  • Request Demo