Guest Whitepaper: Is this the End of Targeted Customer Marketing?
This article originally appeared on www.ellipsisandco.com, click here to view the original article. There has been a bit of a revolution
This article originally appeared on www.ellipsisandco.com, click here to view the original article. There has been a bit of a revolution
I’ve recently come to the end of a very long drawn out relocation request with my home broadband provider; and
Net Promoter Score (NPS) based programs are established in many organisations. Most of them are using the standardised question “How likely
Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional
Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that
1. Customer Experience is one of the key strategies for your business. 2. You have the full support
Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this
An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value
The days, when Net Promoter Scores (NPS) were touted as a short-lived C-Suite fad, are long behind us. There is no
Launching a customer experience or CX program can be a big task. Knowing some important steps to get your program