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Customer Centricity

Top 5 CX Books To Read in 2023

September 20, 2024June 5, 2023 by Resonate Solutions
Featured image for the blog showcasing the top 5 customer experience books to read in 2023

In today’s competitive business landscape, providing a delightful customer experience (CX) has become more crucial than ever. Why? As businesses

Categories Customer Experience, CX Tips, General

How to Select the Best VoC Platform for Your Company

March 28, 2025February 7, 2023 by Resonate Solutions
How to Select the Best VoC Platform for your company

What is the main differentiator between businesses that succeed and those that don’t ? Successful businesses and organisations listen to

Categories Customer Experience, CX Tips, General, Voice of the Customer

When Personal Best is Not Enough! The Missing Competitive Link in NPS.

March 28, 2025July 10, 2017 by Jeff Carruthers
A lion among a herd of deer

“Every day in Africa a gazelle wakes up. It knows it must run faster than the fastest lion or it

Categories CX Tips, Net Promoter Score, Retail

Customer Journey Maps – From Sticky Notes to Sticky Customers!

October 10, 2024June 22, 2017 by Jeff Carruthers
Sticky notes in a wall glass

As the world of CX matures, so does our use of tools and data. The humble Customer Journey Map –

Categories Customer Experience, CX Tips, General

Why Omnichannel is a Must for Retail

March 28, 2025May 25, 2017 by Tony

The imminent arrival of Amazon has seen the Australian retail landscape shape up for a major disruption. This, in addition

Categories Customer Experience, CX Tips, Retail

Technology’s Role in Transforming Customer Experience

March 28, 2025May 1, 2017 by Tony
IOT technology

Technology has created the new digitised frontier that organisations are battling on which can revolutionise how Customer Experience can deliver

Categories Customer Experience, CX News, IT/Tech

Leading the Change for Customer Experience

March 28, 2025November 29, 2016 by Anchalee Hasty

There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply

Categories Customer Experience, CX Tips, General

Four Steps to Driving Customer Experience in an Organisation

March 28, 2025November 18, 2016 by Anchalee Hasty

Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than

Categories Customer Experience, CX Tips, General

Net Promoter Score – Stop Obsessing Over the Score

March 28, 2025November 2, 2016 by Anchalee Hasty

For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over

Categories CX Tips, General, Net Promoter Score

The Limitations of Frontline Focused Feedback Programs

March 28, 2025August 29, 2016 by Resonate
Female employee working

I’ve recently come to the end of a very long drawn out relocation request with my home broadband provider; and

Categories Complaints Experience, CX Tips, General
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  • Solutions
    • Customer Experience Platform
    • Employee Experience Platform
    • Complaints Experience
    • Voice of the Customer (Voc) Program
    • NPS Platform
  • Features
    • Robyn AI – Personal CX Analyst
    • Customer Centre Stage
    • Facial Emotion Analytics
    • Social Suite
    • Text Analytics
    • Resonance – Market Research
  • Industries
    • Retail CX
    • Real Estate CX
    • Education CX
    • B2B CX
    • Government & Citizen CX
  • Resources
    • Articles
    • CX EBooks and Guides
    • Market Insight Reports
    • CX Case Studies
    • Events and Webinars
    • Videos
    • Glossary
  • About Us
    • Newsroom
    • Partners
    • Women@Resonate
  • Request Demo