The Customer Experience Glossary – Part 1
Part 1 of 2, this post will list commonly used terms and words in the customer experience world to help
Customer Centricity
How To Design A Killer NPS Program For Retailers
Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional
Ignoring Customer Experience in Retail is Not an Option
Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that
5 Tips To Drive Business Growth with a CX Program
1. Customer Experience is one of the key strategies for your business. 2. You have the full support
How can Leaders Embody the Customer Centric Vision? Here are Six “Must Do’s”
Customer Experience (CX) Programs have to have a “due north” and ultimately the test for their success is the creation
Why Closing the Loop is Essential for Driving Customer Advocacy
Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this
NPS, Customer Centricity and Employee Engagement
The days, when Net Promoter Scores (NPS) were touted as a short-lived C-Suite fad, are long behind us. There is no
5 Tips to launching your Customer Experience (CX) Program
Launching a customer experience or CX program can be a big task. Knowing some important steps to get your program
Driving Customer Advocacy with Co-creation
Most companies now understand the value of being customer centric and are focusing efforts on improving and developing programs designed
Our Delivery Methodology
Closed Loop Programs are transformation programs with technology playing an enabling role. We have several Net Promoter trained and accredited
