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CX Program

Improving CX: Are you in it for the Long Run? You Should Be!

March 28, 2025June 3, 2019 by Awais Jan
Improving CX: Are you in it for the Long Run? You Should Be!

Thanks to accelerating socio-economic enlightenment and recent advancements in AI, personalising customer experiences has increasingly become a necessity to stay

Categories Customer Experience, CX Tips, General

How to share Customer Experience Insights Internally?

March 28, 2025February 18, 2019 by Cameron
CX Questions

Too often we see companies collecting tremendous amounts of customer experience data. However, then complain that they don’t have enough

Categories Customer Experience, CX Tips, General

Will the last-standing product company please step-up for customer feedback!

March 27, 2025August 30, 2018 by Jeff Carruthers
Product Company

The real pioneers of CX (NPS) programs in the noughties were typically in the business-to-consumer (B2C) world. These pioneers were

Categories B2B, Customer Experience, CX Tips, Retail

Why Start a Voice of Customer Program?

March 28, 2025July 2, 2018 by Madhuri Alse
Customer experience notes

In today’s world, most of the companies see a strong CX program as a must have in their arsenal to

Categories CX Tips, General, Voice of the Customer

A Holistic Approach to Experience: Why CX and EX are equally important.

March 28, 2025May 31, 2018 by Resonate
blog-cx-and-ex-banner

Experience is one of the great unifiers in our world. People love to experience good things, but experiencing them together

Categories B2B, Customer Experience, CX Tips, Employee Experience

It’s Time To Trust The Machines For CX Insights – 5 Questions AI Can Answer Better Than Anything Else In Your Business’ CX Program.

March 28, 2025April 26, 2018 by Joris Dries
Artificial Intelligence

The term “Artificial Intelligence” speaks to our collective imagination. We believe AI can make our dreams come true and all

Categories Customer Experience, CX Tips, General

4 Ways You Can Create a Feedback Culture In Your Company

March 28, 2025February 26, 2018 by Resonate
customer feedback

So, you and your company are ready to begin the journey of taking CX seriously – it’s a well overdue

Categories CX Tips, Employee Experience, General

Using Business Driver Data to be more Proactive with CX

March 28, 2025December 1, 2016 by Anchalee Hasty

In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside

Categories Customer Experience, CX Tips, General

Leading the Change for Customer Experience

March 28, 2025November 29, 2016 by Anchalee Hasty

There are many different theories and methodologies around change management, and in this weeks’ post I won’t be going deeply

Categories Customer Experience, CX Tips, General

Net Promoter Score – Stop Obsessing Over the Score

March 28, 2025November 2, 2016 by Anchalee Hasty

For those new to Net Promoter Score (NPS), it can be easy to fall into the trap of obsessing over

Categories CX Tips, General, Net Promoter Score
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  • Solutions
    • Customer Experience Platform
    • Employee Experience Platform
    • Complaints Experience
    • VoC Management Platform
    • NPS Platform
  • Features
    • Robyn AI – Personal CX Analyst
    • Customer Centre Stage
    • Facial Emotion Analytics
    • Social Suite
    • Text Analytics
    • Resonance – Market Research
  • Industries
    • Retail CX
    • Real Estate CX
    • Education CX
    • B2B CX
    • Government & Citizen CX
  • Resources
    • Articles
    • CX EBooks and Guides
    • Market Insight Reports
    • CX Case Studies
    • Events and Webinars
    • Videos
    • Glossary
  • About Us
    • Newsroom
    • Partners
    • Women@Resonate
  • Request Demo