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Customer Experience

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  • How can Leaders Embody the Customer Centric Vision? Here are Six “Must Do’s”

    By Jeff Carruthers • June 2, 2016
    Customer Experience (CX) Programs have to have a “due north” and ultimately the test for their success is the creation
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  • How to Select the Best VoC Platform for your company

    Why Closing the Loop is Essential for Driving Customer Advocacy

    By Resonate • May 26, 2016
    Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this
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  • CX and VoC Programs – 3 tips for selecting a partner

    By Resonate • May 16, 2016
    An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value
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  • NPS, Customer Centricity and Employee Engagement

    By Resonate • May 5, 2016
    The days, when Net Promoter Scores (NPS) were touted as a short-lived C-Suite fad, are long behind us. There is no
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  • 5-Tips-CX-Program

    5 Tips to launching your Customer Experience (CX) Program

    By Resonate • April 29, 2016
    Launching a customer experience or CX program can be a big task. Knowing some important steps to get your program
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  • Driving-Customer-Advocacy-with-Co-creation

    Driving Customer Advocacy with Co-creation

    By Anchalee Hasty • March 31, 2016
    Most companies now understand the value of being customer centric and are focusing efforts on improving and developing programs designed
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  • Blog-Resonate-Methodology

    Our Delivery Methodology

    By Anchalee Hasty • February 23, 2016
    Closed Loop Programs are transformation programs with technology playing an enabling role. We have several Net Promoter trained and accredited
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