Article Category
Customer Experience
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Technology Evolution at Resonate
By Eric Leung • August 4, 2016Over the past years, having built our flagship product in Resonate Platform around 2011, we became increasingly aware that we -
The Customer Experience Glossary – Part 1
By Anchalee Hasty • July 14, 2016Part 1 of 2, this post will list commonly used terms and words in the customer experience world to help -
Ignoring Customer Experience in Retail is Not an Option
By Resonate • June 30, 2016Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that -
5 Tips To Drive Business Growth with a CX Program
By Resonate • June 8, 20161. Customer Experience is one of the key strategies for your business. 2. You have the full support -
How can Leaders Embody the Customer Centric Vision? Here are Six “Must Do’s”
By Jeff Carruthers • June 2, 2016Customer Experience (CX) Programs have to have a “due north” and ultimately the test for their success is the creation -
Why Closing the Loop is Essential for Driving Customer Advocacy
By Resonate • May 26, 2016Many organisations survey their customers asking for feedback on products and services in hopes of closing the loop. Usually this -
CX and VoC Programs – 3 tips for selecting a partner
By Resonate • May 16, 2016An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value -
NPS, Customer Centricity and Employee Engagement
By Resonate • May 5, 2016The days, when Net Promoter Scores (NPS) were touted as a short-lived C-Suite fad, are long behind us. There is no -
5 Tips to launching your Customer Experience (CX) Program
By Resonate • April 29, 2016Launching a customer experience or CX program can be a big task. Knowing some important steps to get your program -
Driving Customer Advocacy with Co-creation
By Anchalee Hasty • March 31, 2016Most companies now understand the value of being customer centric and are focusing efforts on improving and developing programs designed
