Retail CX Insights: Understanding Consumer Mindsets in 2024 (Part 1)
Introduction The retail landscape is no longer a battle between online and in-store. These two coincide to give customers the
Retail
Understanding Top 12 Retail Customer Pain Points to Improve Customer Experience
Map Your Retail Customer Journey to Success! We reveal a winning strategy to optimize each stage – from pre-shop research to post-purchase engagement. Learn how to delight customers & win their loyalty.
Why Omnichannel is a Must for Retail
The imminent arrival of Amazon has seen the Australian retail landscape shape up for a major disruption. This, in addition
Using Business Driver Data to be more Proactive with CX
In today’s blog I will be looking specifically at business drivers and how you can use business driver data alongside
The Limitations of Frontline Focused Feedback Programs
I’ve recently come to the end of a very long drawn out relocation request with my home broadband provider; and
How To Design A Killer NPS Program For Retailers
Clients often ask me about designing an NPS program for a retail environment. Based on my experience, considering the emotional
Ignoring Customer Experience in Retail is Not an Option
Australian retailers are facing challenging times. They operate in a highly competitive market place and they are serving consumers that
