Resonate named ABA100 Winner for CX Innovation in The Australian Business Awards 2019

Resonate was named ABA100 Winner for CX Innovation in The Australian Business Awards 2019. Now in their fourteenth year, The Australian Business Awards program provides notable opportunities for high-performing organisations which implement world-class business initiatives and develop innovative products and services to be acknowledged and honoured for their achievements both nationally and internationally. The national winners are benchmarked in the international chapter of the program at The World Business Awards whereby participants are provided with the unique opportunity to benchmark themselves against the top performers globally.

Resonate was named the winner in the category for Resonate’s Facial Analytics, which lets you get a whole new lens on the customer’s experience by just observing their emotions and sentiment as they walk through the physical locations through their experience.

Mita Bedi, CEO of Resonate says,

“We wanted to uncover untapped insights in retail experiences. The challenge was to understand the unknown customers who never purchased but walked in and out, or those that would never answer a survey. Who were they?  What was their sentiment in that experience at that time? We are very excited about how this can exponentially change customer experiences in physical environments and help retailers optimise their very expensive retail spaces.”

The Australian Business Awards exist to highlight new products, methods, and ideas within Australian industry. The awards resonate with our mission of promoting the development of Australia’s innovation culture and technological capability.

Organisational participation includes private companies, publicly listed companies, multi-national subsidiaries, non-government organisations, educational institutions, franchise systems, partnerships, government departments, government agencies, local government and statutory bodies operating in Australia.

Learn more about Resonate’s facial analytics.

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Facial Analytics has been recognised as an ABA100® Winner for CX Innovation in The Australian Business Awards 2019.

About Resonate CX 

Resonate CX is a next-generation Customer Experience Management platform that combines AI, operational data, and human expertise to help organisations turn customer feedback into immediate action. Designed for speed, simplicity, and real-world impact, Resonate CX empowers teams to identify risks early, close the loop faster, and create experiences that drive loyalty, retention, and growth.

For more information, visit Resonate CX .