London, 25 June 2025 — Following the success of its 2024 Brick-and-Mortar Retail report in Australia, Resonate CX hosted an exclusive executive lunch in London to unveil the UK edition of its Current State of Retail 2025 report. The event brought together senior leaders from across the retail sector for an intimate discussion on the future of in-store experience and customer growth.
A Spotlight on the In-Store Comeback
Retail executives gained early access to the latest UK consumer insights, revealing what’s really driving shoppers back to stores. The report highlighted:
- Primary reasons customers still visit physical stores in a digital-first age.
- Experiences shoppers value most during their in-store journey.
- Critical friction points leading to churn and lost conversions.
- Opportunities to boost unplanned purchases and increase basket size.
- CX drivers that influence high-value segments, ensuring brands capture and retain their most profitable shoppers.
- The “dream experiences” that extend dwell time, increase loyalty, and turn customers into brand advocates.
Executives at the Table
The lunch was designed for existing and prospective retail leaders, from established client companies to new firms, who are responsible for shaping strategy in a shifting retail landscape. With candid discussion over a shared meal, participants explored the implications of the insights for their own customer strategies and competitive positioning.
Insights for Growth
By distilling consumer sentiment into practical opportunities, the Current State of Retail 2025 UK report equips retail leaders with the knowledge to:
- Reimagine in-store experiences that create measurable growth.
- Address pain points across the shopper journey.
- Position their brands as top-of-mind destinations for the UK consumer.
What’s Next: Round Two
Resonate CX will be hosting a second round of the Retail Roadshow in London on 12 November, giving more retail executives the chance to access the insights, network with peers, and explore strategies for growth.
Secure your seat and learn more here: Retail Customer Market Insights Research 2025 UK – Event Page
Run an AI-powered CX program beyond surveys
See our platform in action. A live demo tailored to your organization’s needs.
Aryne Monton
More Articles
-
- Blog
Employee Experience Software in 2026: 8 Platforms Across the Modern EX Stack
Choosing employee experience software is not as simple as comparing survey features. The category now spans employee listening, digital workplace tools, performance systems, recognition platforms, communication technology and enterprise experience-management… -
- Blog
8 Best Employee Feedback Platforms in 2026 for Different Feedback Needs
This guide compares eight platforms across different employee feedback needs, including continuous listening, qualitative analysis, manager feedback, enterprise EX, employee engagement and flexible surveys. -
- Blog
7 Customer Insights Platforms to Consider in 2026
Which customer insights platform can turn surveys, conversations, behavioral data and customer feedback into information your teams can actually use? The answer depends on what you mean by customer insight.
Resonate CX Resources
The Definitive Guide to Choosing the Right CXM Software
Choosing the right CXM software takes strategy, requiring you to define goals, assess integrations, and select a long-term partner.
Why Invest in a CX Platform: A Strategic Move for Competitive Advantage
Discover why a CX platform drives better experiences, loyalty, and sustainable growth.
Should You Invest in a Customer Experience Management Platform?
This guide walks through the five factors that determine whether now is the right time to invest.
How to Prove the ROI on CX to Your Board
Learn to prove ROI of Customer Experience by turning sentiment into revenue, retention, and risk insights.
4 Critical Signs You Need a New CXM Platform Solution
Is your CX platform holding you back? Data silos, stagnant metrics, slow insights, and poor integration signal it’s time to upgrade.
NPS Software Buyer’s Checklist: 47 Questions to Ask Vendors
NPS software helps you choose smarter with 47 key questions for better insights, workflows, and impact.
How to Combine NPS and Voice of Customer for a Complete CX Measurement System
Discover how NPS and VoC connect to turn feedback into loyalty and growth.
How Long Does CX Implementation Take? Timeline and Success Indicators
CX implementation timeline? Learn more about honest expectations and proven framework to accelerates success.
