London, 25 June 2025 — Following the success of its 2024 Brick-and-Mortar Retail report in Australia, Resonate CX hosted an exclusive executive lunch in London to unveil the UK edition of its Current State of Retail 2025 report. The event brought together senior leaders from across the retail sector for an intimate discussion on the future of in-store experience and customer growth.
A Spotlight on the In-Store Comeback
Retail executives gained early access to the latest UK consumer insights, revealing what’s really driving shoppers back to stores. The report highlighted:
- Primary reasons customers still visit physical stores in a digital-first age.
- Experiences shoppers value most during their in-store journey.
- Critical friction points leading to churn and lost conversions.
- Opportunities to boost unplanned purchases and increase basket size.
- CX drivers that influence high-value segments, ensuring brands capture and retain their most profitable shoppers.
- The “dream experiences” that extend dwell time, increase loyalty, and turn customers into brand advocates.
Executives at the Table
The lunch was designed for existing and prospective retail leaders, from established client companies to new firms, who are responsible for shaping strategy in a shifting retail landscape. With candid discussion over a shared meal, participants explored the implications of the insights for their own customer strategies and competitive positioning.
Insights for Growth
By distilling consumer sentiment into practical opportunities, the Current State of Retail 2025 UK report equips retail leaders with the knowledge to:
- Reimagine in-store experiences that create measurable growth.
- Address pain points across the shopper journey.
- Position their brands as top-of-mind destinations for the UK consumer.
What’s Next: Round Two
Resonate CX will be hosting a second round of the Retail Roadshow in London on 12 November, giving more retail executives the chance to access the insights, network with peers, and explore strategies for growth.
Secure your seat and learn more here: Retail Customer Market Insights Research 2025 UK – Event Page
