Resonate CX Hosts London Executive Forum Revealing State of the Flexible Workspace 2026 Market Insights

London, United Kingdom, 2026 — Resonate CX hosted an exclusive executive event in London for leaders across the UK flexible workspace sector, presenting findings from its State of the Flexible Workspace 2026 report. The event brought together operators, investors, and workplace experience leaders for a data-led discussion on the forces shaping tenant demand, occupancy, and long-term retention in a market defined by uncertainty and rapid change.

Hosted by Resonate CX CEO Mita Bedi, the session covered the platform’s latest UK flex space research — a statistically significant study conducted with a 95% confidence level — examining how current and prospective tenants are using flexible workplaces, what experience factors drive their decision to stay or leave, and where the commercial opportunity lies for operators who can differentiate on experience.

The Market in 2026

Opening the session, Mita Bedi reflected on the conditions making this year’s research particularly relevant: geopolitical uncertainty, AI-driven disruption to workforce planning, evolving government policy on flexible working rights, and a continuing imbalance between supply and demand in the UK flex market. In a climate where long-term lease commitments feel increasingly difficult to justify, flexibility has become a structural advantage for the sector.

The 2026 data captures how tenant usage patterns have settled in the post-COVID environment. A clear divide has emerged between highly active users who depend on flex space for focus work and professional environment, and occasional users who represent a significant conversion opportunity for operators willing to design for their needs. The most commonly cited reasons tenants choose flex space include focused heads-down productivity (34%), the professional setting versus home or café environments (29%), and team collaboration and in-person catch-ups (26%).

The research also examines what drives churn — a central concern in a market where acquiring a new tenant is becoming progressively more expensive — and which amenities and loyalty programmes are most effective at increasing engagement and extending tenancy length.

Experience as a Commercial Differentiator

A recurring theme across the event’s discussions was that supply in the UK flex market exceeds demand, meaning only operators with a clearly differentiated product and experience proposition will sustain strong occupancy. The research provided a direct commercial framing for experience investment: if an existing tenant can be persuaded to add one day per week to their usage pattern, the revenue implication across a portfolio is significant — and experience is the primary lever available to flex operators to achieve it.

Attendees explored how the data maps to their own tenant base, where the gaps between current experience and the ideal flex space are largest, and which persona segments represent the highest-value growth opportunities within their existing membership.

A Data-Led Path Forward

For flex space operators navigating a market where flexibility is table stakes and experience is the differentiator, the State of the Flexible Workspace 2026 report provides a specific, evidence-based framework for understanding tenant expectations and acting on them.

The report is available to download now.