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CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,

September 26, 2023November 17, 2020 by Nate Barham
Personas, Customer Experience

As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, …

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Categories Customer Experience Management

Voice of Customer Programs: How to get actionable insights

October 28, 2022May 20, 2020 by Awais Jan
voice of customer

I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become …

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Categories Best Practices, Customer Experience Management

3 Must-do Strategies to Manage your NPS Program during COVID-19

October 14, 2022April 30, 2020 by Nate Barham
nps

The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how …

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Categories Best Practices, COVID-19, Customer Experience Management

Evolving your CX Program: 4 simple steps towards CX Success

October 28, 2022May 28, 2019 by Madhuri Alse
Cx Maturity Steps

Starting your journey into your first CX program implementation can be an overwhelming thought. Your plan is to keep it …

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Categories Best Practices, Customer Experience Management

How to improve the Customer Experience: Closing the Feedback Loop

April 11, 2023March 1, 2019 by Cameron
Closing the loop

Closing the loop in an electrical sense means closing off a circuit. There is a gap somewhere that prevents a …

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Categories Best Practices, Customer Experience Management

The Imaginery Barriers to Great B2B Customer Experience

September 12, 2023August 10, 2018 by Jeff Carruthers

The business-to-business (B2B) world has finally woken up to the brave new world of customer feedback. For years, Customer Experience …

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Categories B2B, Customer Experience Management, Uncategorized

Technology’s Role in Transforming Customer Experience

September 4, 2023May 1, 2017 by Tony

Technology has created the new digitised frontier that organisations are battling on which can revolutionise how Customer Experience can deliver …

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Categories Customer Experience Management, IT/Tech, Resonate Insider

5 Tips To Drive Business Growth with a CX Program

April 18, 2023June 8, 2016 by Resonate

  1. Customer Experience is one of the key strategies for your business.    2. You have the full support …

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Categories Customer Experience Management, CX Metrics, Resonate Insider

CX and VoC Programs – 3 tips for selecting a partner

October 28, 2022May 16, 2016 by Resonate

An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value …

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Categories Best Practices, Customer Experience Management, CX Metrics, Resonate Insider

5 Tips to launching your Customer Experience (CX) Program

April 24, 2023April 29, 2016 by Resonate
5-Tips-CX-Program

Launching a customer experience or CX program can be a big task. Knowing some important steps to get your program …

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Categories Customer Experience Management, Resonate Insider

Recent Posts

Improve In-Store Sales With An Omni-Channel Retail Approach

Improve In-Store Sales With An Omni-Channel Retail Approach

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Customer Purchase: When Do Customers Make an Impulse Buy? 

Customer Purchase: When Do Customers Make an Impulse Buy? 

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Top Causes of In-Store Churn and How to Prevent Them

Top Causes of In-Store Churn and How to Prevent Them

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In-store Shopping Experience: Why Customers Keep Coming Back

In-store Shopping Experience: Why Customers Keep Coming Back

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Article Categories

  • B2B4
  • Best Practices34
  • COVID-196
  • Customer Experience5
  • Customer Experience Management64
  • Customer feedback3
  • Customer feedback platform2
  • CX Metrics17
  • CXBites3
  • Education1
  • Employee Experience5
  • Financial Services2
  • Healthcare3
  • IT/Tech3
  • Local Government1
  • New Normal Series2
  • Opportunity Series2
  • Resonate Insider21
  • Retail14
  • Uncategorized16
  • VOC platform1
  • Voice of the Customer3

Sandvik
Case Study
Improving Customer Loyalty with Sandvik
Sandvik Australia region partnered with Resonate with an intention to stay close to their customers and understand, enhance the experience of their customers.
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Expedia
Case Study
Helping Expedia focus on key drivers that matter the most
Expedia ANZ partnered with Resonate to understand and enhance their customers experience.
Read more
Rebel
Case Study
The Power of Customer Feedback with Rebel
Find out how Rebel, the Super Retail Group and Resonate have been working together to drive customer experience throughout their organisation.
Read more
Walmart
Case Study
How Walmart Empowered their Frontline to Improve Customer Experience
Operating in a highly competitive market, Walmart set out to integrate the voice of the customer into their everyday operations.
Read more
NSW
Case Study
On a Customer-first transformation journey with NSW Business Chamber
NSW Business Chamber, a B2B workplace relations solution provider set out on their digital customer first journey and forayed into voice of the customer solutions. Find out more about their journey and successes around their first VOC program.
Read more
BCF
Case Study
Omnichannel Experience Delivery with BCF
With more than 136 stores across every state of mainland Australia, BCF is the largest outdoor retailer in the country. Find out how they realised a successful omnichannel strategy through their successful VoC programs.
Read more
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  • Product
    • Customer Experience Platform
    • NPS Platform
    • Employee Experience Platform
    • Social Suite | Resonate Solutions
    • Complaints Experience
    • Facial Emotion Analytics
    • Resonance – Market Research
  • Industries
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    • B2B
    • Education
    • Local Government
    • Case Studies
  • Resources
    • Resonate Blog
    • Case Studies
    • Reports
      • State of Brick-and-Mortar Retail Customers
      • Childcare Customer Opportunities
      • E-commerce Insights
    • Webinars
      • Current State of Brick-and-Mortar Retail Customers
      • LGA Citizen Experience Opportunities 2023
    • Glossary
  • About
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  • Request Demo