CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,
cem platform
Voice of Customer Programs: How to get actionable insights
I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become
3 Must-do Strategies to Manage your NPS Program during COVID-19
The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how
Evolving your CX Program: 4 simple steps towards CX Success
Starting your journey into your first CX program implementation can be an overwhelming thought. Your plan is to keep it
How to improve the Customer Experience: Closing the Feedback Loop
Closing the loop in an electrical sense means closing off a circuit. There is a gap somewhere that prevents a
The Imaginery Barriers to Great B2B Customer Experience
The business-to-business (B2B) world has finally woken up to the brave new world of customer feedback. For years, Customer Experience
Technology’s Role in Transforming Customer Experience
Technology has created the new digitised frontier that organisations are battling on which can revolutionise how Customer Experience can deliver
5 Tips To Drive Business Growth with a CX Program
1. Customer Experience is one of the key strategies for your business. 2. You have the full support
CX and VoC Programs – 3 tips for selecting a partner
An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value
5 Tips to launching your Customer Experience (CX) Program
Launching a customer experience or CX program can be a big task. Knowing some important steps to get your program
