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CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,

March 28, 2025November 17, 2020 by Nate Barham
Personas, Customer Experience

As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality,

Categories Customer Experience, CX Tips, Retail

Voice of Customer Programs: How to get actionable insights

October 10, 2024May 20, 2020 by Awais Jan
voice of customer

I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become

Categories Customer Experience, CX Tips, General

3 Must-do Strategies to Manage your NPS Program during COVID-19

May 2, 2025April 30, 2020 by Nate Barham
nps

The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how

Categories CX Tips, General, Net Promoter Score

Evolving your CX Program: 4 simple steps towards CX Success

September 9, 2024May 28, 2019 by Madhuri Alse
Cx Maturity Steps

Starting your journey into your first CX program implementation can be an overwhelming thought. Your plan is to keep it

Categories Customer Experience, CX Tips, General

How to improve the Customer Experience: Closing the Feedback Loop

October 11, 2024March 1, 2019 by Cameron
Closing the loop

Closing the loop in an electrical sense means closing off a circuit. There is a gap somewhere that prevents a

Categories Customer Experience, CX Tips, General

The Imaginery Barriers to Great B2B Customer Experience

March 28, 2025August 10, 2018 by Jeff Carruthers
Business executives coming to a consensus

The business-to-business (B2B) world has finally woken up to the brave new world of customer feedback. For years, Customer Experience

Categories B2B, Customer Experience, CX Tips

Technology’s Role in Transforming Customer Experience

March 28, 2025May 1, 2017 by Tony
IOT technology

Technology has created the new digitised frontier that organisations are battling on which can revolutionise how Customer Experience can deliver

Categories Customer Experience, CX News, IT/Tech

5 Tips To Drive Business Growth with a CX Program

August 16, 2024June 8, 2016 by Resonate
Driving in a car

  1. Customer Experience is one of the key strategies for your business.    2. You have the full support

Categories Customer Experience, CX Tips, General

CX and VoC Programs – 3 tips for selecting a partner

September 19, 2024May 16, 2016 by Resonate
Note written on a sticky note

An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value

Categories B2B, Customer Experience, CX Tips, Retail, Voice of the Customer

5 Tips to launching your Customer Experience (CX) Program

March 28, 2025April 29, 2016 by Resonate
5-Tips-CX-Program

Launching a customer experience or CX program can be a big task. Knowing some important steps to get your program

Categories B2B, Customer Experience, CX Tips

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  • Solutions
    • Customer Experience Platform
    • Employee Experience Platform
    • Complaints Experience
    • VoC Management Platform
    • NPS Platform
  • Features
    • Robyn AI – Personal CX Analyst
    • Customer Centre Stage
    • Facial Emotion Analytics
    • Social Suite
    • Text Analytics
    • Resonance – Market Research
  • Industries
    • Retail CX
    • Real Estate CX
    • Education CX
    • B2B CX
    • Government & Citizen CX
  • Resources
    • Articles
    • CX EBooks and Guides
    • Market Insight Reports
    • CX Case Studies
    • Events and Webinars
    • Videos
    • Glossary
  • About Us
    • Newsroom
    • Partners
    • Women@Resonate
  • Request Demo