CX and the New Normal (Part 3) : Understand Opportunities from New Customer Personas,
As the dust settles on the COVID-19 shock and recovery is in sight, the ‘New Normal’ is now the reality, …
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Voice of Customer Programs: How to get actionable insights
I have a Voice of Customer (VoC) program, how do I get actionable insights? Over recent years, it has become …
3 Must-do Strategies to Manage your NPS Program during COVID-19
The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how …
Evolving your CX Program: 4 simple steps towards CX Success
Starting your journey into your first CX program implementation can be an overwhelming thought. Your plan is to keep it …
How to improve the Customer Experience: Closing the Feedback Loop
Closing the loop in an electrical sense means closing off a circuit. There is a gap somewhere that prevents a …
The Imaginery Barriers to Great B2B Customer Experience
The business-to-business (B2B) world has finally woken up to the brave new world of customer feedback. For years, Customer Experience …
Technology’s Role in Transforming Customer Experience
Technology has created the new digitised frontier that organisations are battling on which can revolutionise how Customer Experience can deliver …
5 Tips To Drive Business Growth with a CX Program
1. Customer Experience is one of the key strategies for your business. 2. You have the full support …
CX and VoC Programs – 3 tips for selecting a partner
An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value …
5 Tips to launching your Customer Experience (CX) Program
Launching a customer experience or CX program can be a big task. Knowing some important steps to get your program …
