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    Why Unresolved Issues in Customer Service Are the Undisputed King of CX Failure

    Why Unresolved Issues in Customer Service Are the Undisputed King of CX Failure

    By Aryne Monton • January 14, 2026
    Unresolved issues are the core reason CX fails and customers churn. The brands that win will be the ones that deliver resolution consistently, and empower their frontline to close every...
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    Employee Experience (EX) and Customer Experience (CX) Why Frontline Alignment Drives Revenue

    Employee Experience (EX) and Customer Experience (CX): Why Frontline Alignment Drives Revenue

    By Alvier Marqueses • January 12, 2026
    Discover four practical steps to align your frontline teams with CX goals to ensure every customer interaction contributes to long-term business growth.
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    Always-On Customer Experience The Secret to Continuous Growth 

    Always-On Customer Experience: The Secret to Continuous Growth 

    By Alvier Marqueses • January 9, 2026
    Learn why always-on customer experience outperforms traditional surveys and how continuous feedback fuels retention, NPS, and growth.

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    • eBook

    Facial Analytics CX Management Platform | eBook

    This eBook discusses the CEM platform in relation to facial analytics and its features and general insights.
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    • Guide
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    Guide to Launching Your CX Program | Guide

    Dive into our CX guide for mastering closed-loop feedback and launching a successful CX program.
    • Guide
    Introduction to Launching Successful CX Programs

    Introduction to Launching Successful CX Programs | Guide

    Learn how NPS works and understand closed-loop feedback to elevate your CX strategy.