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  • Blog

    Why Technology in CX Fails Without Human Insight

    Why Technology in CX Fails Without Human Insight

    By Aryne Monton • December 11, 2025
    CX technology isn’t the problem. Weak strategy and misalignment are. Discover how people-first CX drives better outcomes than tools alone.
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  • Blog

    12 Effective and Powerful Ways to Improve Your Net Promoter Score (NPS)

    12 Effective and Powerful Ways to Improve Your Net Promoter Score (NPS)

    By Alvier Marqueses • December 10, 2025
    The Net Promoter Score (NPS) is one of the most powerful metrics that you can use to understand how customers truly feel about your business.
  • Blog

    Types of Customer Experience (CX) Surveys Templates with Sample Questions

    Types of Customer Experience (CX) Surveys – Templates with Sample Questions

    By Alvier Marqueses • December 8, 2025
    This article provides a comprehensive guide to 30 different types of customer experience (CX) surveys—each designed to match specific moments in the customer journey.

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    • Guide
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    Monitoring & Optimizing your CX Programs | Guide

    Master CX program strategies, avoid CX pitfalls, and overcome CX challenges with this essential guide.
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    • eBook

    COVID-19 Impact on Customer Experience | eBook

    This guide delves into how the pandemic affected retail and where the opportunities in CX practices are.
    • Checklist

    Preparing for Co-Creation with End-Users and Customers | Checklist

    Enhance co-creation with our CX checklist: a strategic guide for leveraging customer feedback in product and service innovation.