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    12 Effective and Powerful Ways to Improve Your Net Promoter Score (NPS)

    12 Effective and Powerful Ways to Improve Your Net Promoter Score (NPS)

    By Alvier Marqueses • December 10, 2025
    The Net Promoter Score (NPS) is one of the most powerful metrics that you can use to understand how customers truly feel about your business.
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    Types of Customer Experience (CX) Surveys Templates with Sample Questions

    Types of Customer Experience (CX) Surveys – Templates with Sample Questions

    By Alvier Marqueses • December 8, 2025
    This article provides a comprehensive guide to 30 different types of customer experience (CX) surveys—each designed to match specific moments in the customer journey.
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    Brand NPS, Transactional NPS, Episodic NPS

    Types of NPS: Complete Guide to Relationship, Episodic, and Transactional Scores

    By Pallavi Jankiraman • December 5, 2025
    All of us have, at some point, received a text or email survey from our favourite service provider asking  “How

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    • Guide
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    Guide to Launching Your CX Program | Guide

    Dive into our CX guide for mastering closed-loop feedback and launching a successful CX program.
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    • eBook

    Evolving Customer Experience (CX) Management Programs | eBook

    Explore groundbreaking strategies in CX experience management to elevate customer engagement and drive business growth.
    • eBook

    Facial Analytics CX Management Platform | eBook

    This eBook discusses the CEM platform in relation to facial analytics and its features and general insights.