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We’re excited to launch #CXBites – a video series exploring the CX space with Resonate. We hope you join us for the journey.

Run an AI-powered CX program beyond surveys

See our platform in action. A live demo tailored to your organization's needs.

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  • Blog

    The 3 Customer Profiles You Cannot Ignore

    The 3 Customer Profiles You Cannot Ignore

    By Aryne Monton • October 10, 2025
    Stop treating all customers the same. Discover the 3 crucial customer profiles—Low-Touch Realist, Practical Resolver, and Heavy Seeker—and tailor your CX strategy to maximize loyalty and minimize churn.
    Read More
  • Blog

    Transactional vs. Relational Surveys

    Transactional vs. Relational Surveys

    By Alvier Marqueses • October 7, 2025
    Stop missing vital customer feedback. Understand the synergy between transactional and relational surveys to get both the tactical details and the strategic big picture for CX improvement.
  • Blog

    AB Testing Your Way to Better CX Surveys

    A/B Testing Your Way to Better CX Surveys

    By Alvier Marqueses • October 2, 2025
    Discover the power of A/B testing for CX surveys. This guide covers the 5-step blueprint and shows you exactly what to test—from invitation wording to survey length—to maximize completion rates.

Resonate Resources

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    • Guide

    Introduction to Launching Successful CX Programs | Guide

    Learn how NPS works and understand closed-loop feedback to elevate your CX strategy.
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    • Guide
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    Monitoring & Optimizing your CX Programs | Guide

    Master CX program strategies, avoid CX pitfalls, and overcome CX challenges with this essential guide.
    • Guide

    Essential Guide for LGAs: Using CX Insights for Making Targeted Investments | eBook

    Explore key data-driven decision-making examples and enhance customer experience in government with our comprehensive LGA guide.