Feature Highlights
Resonate CX joined Reed Gift Fairs Sydney as a featured presenter in the Retail Therapy education program, delivering a workshop focused on how customer experience can drive stronger in-store sales. The session explored the role of customer insights in understanding shopper behaviour, identifying the experiences that influence purchasing decisions, and helping retailers create more engaging in-store journeys.
Drawing on findings from Resonate CX’s retail consumer research, the workshop highlighted practical strategies retailers can use to improve customer satisfaction, increase conversion rates, encourage impulse purchases, and build long-term loyalty. Attendees gained actionable insights into the customer experience factors that have the greatest impact on retail performance.
The event formed part of Reed Gift Fairs’ Retail Therapy education series, which brings together industry experts to share the latest retail trends, customer experience strategies, and business growth insights with Australia’s retail community.
Read the original event page:
Customer Experience Workshop: Enhancing CX to Drive In-Store Sales
About Resonate CX
Resonate CX is a next-generation Customer Experience Management platform that combines AI, operational data, and human expertise to help organisations turn customer feedback into immediate action. Designed for speed, simplicity, and real-world impact, Resonate CX empowers teams to identify risks early, close the loop faster, and create experiences that drive loyalty, retention, and growth.
For more information, visit Resonate CX .
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