Sydney, 30 July 2025 — In an exclusive circle of Australia’s retail leaders, Resonate CX is poised to stage its Current State of Omni-Channel Retail 2025, a high-stakes, invite-only executive forum where strategic decisions will meet fresh consumer insight.
A Gathering of Leaders, Not Just Listeners
The forum was designed for executives to share challenges and learnings, not just hear a presentation. Guided by Mita Bedi, Founder & CEO of Resonate CX, the conversation focused on how retailers can move from understanding what customers want today to anticipating what they’ll demand tomorrow.
Key Learnings from the Report
The discussion highlighted real issues retailers are dealing with:
- Driving bigger basket sizes through loyalty, personalisation, and removing friction.
- Understanding shifting behaviours as customers move fluidly between digital and in-store channels.
- Tackling conversion blockers like delivery gaps, poor return options, and clunky checkout experiences.
- Rethinking returns as a retention tool instead of a cost.
- Defining the dream omni-channel experience that keeps customers coming back, spending more, and recommending brands.
Industry Voices
Executives who previewed the report have already pointed out key takeaways:
“Key takeaways were the smooth returns process and how to identify shoppers without direct interaction.”
— Andreas Bork, Temple & Webster
“The report highlights how consumers are shifting between segments, evolving, and spending in new ways.”
— Ben Stephan, APG & Co.
Why It Stands Out
What makes the Sydney event different is the mix of data and peer exchange. Leaders weren’t just given insights, they tested them against their own challenges and strategies in the room. With early access to this research, attendees left with clear, practical ideas they can apply immediately.
Missed Out?
Couldn’t be in the room? You can still access the same insights shared with Australia’s retail leaders.
Get your copy of the full report here: Current State of Omni-Channel Market Research 2025 AU Report
