Why Customer Feedback Programs are Essential for B2B Companies
Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand, …
customer experience management software
3 Must-do Strategies to Manage your NPS Program during COVID-19
The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how …
Real time voice of patient improving customer experience in healthcare
Both responsibility and power in personal health issues resides with the consumer. Consumers are using health information and services at …
Customer Experience a must have in Healthcare: Compelling reasons the industry can’t ignore
Healthcare industry traditionally has been around providing patient outcomes at optimized efficiencies. However, it is also one of the world’s …
Why Start a Voice of Customer Program?
In today’s world, most of the companies see a strong Cx program as a must have in their arsenal to …
Technology’s Role in Transforming Customer Experience
Technology has created the new digitised frontier that organisations are battling on which can revolutionise how Customer Experience can deliver …
Four Steps to Driving Customer Experience in an Organisation
Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than …
5 Tips To Drive Business Growth with a CX Program
1. Customer Experience is one of the key strategies for your business. 2. You have the full support …
CX and VoC Programs – 3 tips for selecting a partner
An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value …
5 Tips to launching your Customer Experience (CX) Program
Launching a customer experience or CX program can be a big task. Knowing some important steps to get your program …
