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customer experience management software

Why Customer Feedback Programs are Essential for B2B Companies

August 29, 2024November 9, 2021 by Mita Bedi
blog-why-customer-feedback-are-essential-for-b2b-main-banner

Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand,

Categories B2B, Customer Experience, CX Tips

3 Must-do Strategies to Manage your NPS Program during COVID-19

May 2, 2025April 30, 2020 by Nate Barham
nps

The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how

Categories CX Tips, General, Net Promoter Score

Real time voice of patient improving customer experience in healthcare

March 28, 2025September 24, 2019 by Tuuli Toivainen
Customer experience

Both responsibility and power in personal health issues resides with the consumer. Consumers are using health information and services at

Categories Customer Experience, CX Tips, Healthcare

Customer Experience a must have in Healthcare: Compelling reasons the industry can’t ignore

March 28, 2025October 16, 2018 by Madhuri Alse
Healthcare

Healthcare industry traditionally has been around providing patient outcomes at optimized efficiencies. However, it is also one of the world’s

Categories Customer Experience, CX Tips, Healthcare

Why Start a Voice of Customer Program?

March 28, 2025July 2, 2018 by Madhuri Alse
Customer experience notes

In today’s world, most of the companies see a strong CX program as a must have in their arsenal to

Categories CX Tips, General, Voice of the Customer

Technology’s Role in Transforming Customer Experience

March 28, 2025May 1, 2017 by Tony
IOT technology

Technology has created the new digitised frontier that organisations are battling on which can revolutionise how Customer Experience can deliver

Categories Customer Experience, CX News, IT/Tech

Four Steps to Driving Customer Experience in an Organisation

March 28, 2025November 18, 2016 by Anchalee Hasty

Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than

Categories Customer Experience, CX Tips, General

5 Tips To Drive Business Growth with a CX Program

August 16, 2024June 8, 2016 by Resonate
Driving in a car

  1. Customer Experience is one of the key strategies for your business.    2. You have the full support

Categories Customer Experience, CX Tips, General

CX and VoC Programs – 3 tips for selecting a partner

September 19, 2024May 16, 2016 by Resonate
Note written on a sticky note

An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value

Categories B2B, Customer Experience, CX Tips, Retail, Voice of the Customer

5 Tips to launching your Customer Experience (CX) Program

March 28, 2025April 29, 2016 by Resonate
5-Tips-CX-Program

Launching a customer experience or CX program can be a big task. Knowing some important steps to get your program

Categories B2B, Customer Experience, CX Tips

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  • Solutions
    • Customer Experience Platform
    • Employee Experience Platform
    • Complaints Experience
    • Voice of the Customer (Voc) Program
    • NPS Platform
  • Features
    • Robyn AI – Personal CX Analyst
    • Customer Centre Stage
    • Facial Emotion Analytics
    • Social Suite
    • Text Analytics
    • Resonance – Market Research
  • Industries
    • Retail CX
    • Real Estate CX
    • Education CX
    • B2B CX
    • Government & Citizen CX
  • Resources
    • Articles
    • CX EBooks and Guides
    • Market Insight Reports
    • CX Case Studies
    • Events and Webinars
    • Videos
    • Glossary
  • About Us
    • Newsroom
    • Partners
    • Women@Resonate
  • Request Demo