The Imaginery Barriers to Great B2B Customer Experience
The business-to-business (B2B) world has finally woken up to the brave new world of customer feedback. For years, Customer Experience
CX
Measuring Customer Experience Impacts Revenue Growth………..…Right??
Nowadays most companies are measuring CX, however most companies are not necessarily impacting revenue based on CX… “Despite the priority
Why Start a Voice of Customer Program?
In today’s world, most of the companies see a strong CX program as a must have in their arsenal to
CX Bites
We’re excited to launch #CXBites – a video series exploring the CX space with Resonate. We hope you join us
Discover how Blockchain is Impacting on Customer Experience
What the internet did for communications, blockchain will do for trusted transactions – Ginni Rometty, CEO of IBM What is
It’s Time To Trust The Machines For CX Insights – 5 Questions AI Can Answer Better Than Anything Else In Your Business’ CX Program.
The term “Artificial Intelligence” speaks to our collective imagination. We believe AI can make our dreams come true and all
Top 4 Make or Break Customer Experience Touch Points
Customer experience lives and dies on touch points. There is no getting around the fact that there are key moments
4 Ways You Can Create a Feedback Culture In Your Company
So, you and your company are ready to begin the journey of taking CX seriously – it’s a well overdue
UX in a CX Context: “Seeing the Wood for the Trees”
The difference between CX & UX Whilst User Experience (UX) and Customer Experience (CX) are very similar concepts, the terms
Customer Journey Maps – From Sticky Notes to Sticky Customers!
As the world of CX matures, so does our use of tools and data. The humble Customer Journey Map –
