A 4-Step Approach to Turn Customer Data into Insights
Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain
Big Data, Data-Driven Decisions, Artificial Intelligence. These new terms have started to come into business discussions and more people are talking about “Data” with the domain
Traditionally customer feedback programs have been considered essential for business to consumer companies. When a consumer interacts with a brand,
The COVID-19 period has created an unprecedented shock for CX relations. With high anxieties and uncertainty throughout society, companies need to rethink how
Both responsibility and power in personal health issues resides with the consumer. Consumers are using health information and services at
Thanks to accelerating socio-economic enlightenment and recent advancements in AI, personalising customer experiences has increasingly become a necessity to stay
Healthcare industry traditionally has been around providing patient outcomes at optimized efficiencies. However, it is also one of the world’s
Customer experience lives and dies on touch points. There is no getting around the fact that there are key moments
Often customer experience or advocacy initiatives are driven from the top down, and specific departments are made more accountable than
1. Customer Experience is one of the key strategies for your business. 2. You have the full support
An overall expertise in CX and VoC is critical to a good and successful partnership. As businesses recognise the value